Mary Kirk

Hired as permanent employee from Randstad Staffing (8/2022—12/2022)
Answered approximately 50 inbound calls from providers regarding virtual card system

Verified payment details for issuance of checks

Reviewed accounts for delay of payments to providers

Answered approximately 80 inbound calls per day from toll tag customers

Researched Zip Cash Invoices for toll transactions
Set up payment arrangements for outstanding fees

Reviewed accounts and updated vehicle information

Safeguard thrift accounts of federal employees and military personnel utilizing strict verification methods

Informed participants of any errors on loan documents

Explained to participants requirements for personal and housing loans

Processed customer transactions efficiently using POS systems

Maintained accurate cash drawer balances throughout shifts

Assisted customers with inquiries, providing excellent service

Utilized coupons to maximize discounts for customers

Monitored premises to ensure safety and security for personnel and property at Southwest Airlines headquarters and Dallas campuses

Conducted regular patrols to identify and mitigate potential security risks

Printed temporary badges for personnel and visitors to Southwest Airlines Dallas campuses

Received and stored sensitive equipment in secured storage area

Interviewed cab drivers for accident details

Photographed damage cabs for claims adjuster

Entered claimants' information to request checks for payment of claims

Typed documents finalizing settlement of auto and/or medical claims

Assisted attorneys with case preparation, including document management and filing

Interviewed clients for information to file Chapter 7 and Chapter 13 bankruptcy petitions

Drafted correspondence, pleadings, and discovery requests for various cases

Answered phones and trained personnel on court run duties