Jamaica Evans
Garyville,LA
Summary
Highly experienced Customer Service Associate-Supervisor/Sales Associate/Department Supervisor and team member with 10+ years of experience in retail, department stores, small and large businesses. Outgoing, motivated, dedicated and ambitious. I am a fast learner, I work well with others, exhibits great leadership and partnership.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Family Dollar
Duson, Louisiana
12.2021 - 07.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Retail Associate
Dollar Tree
Reserve, LA
02.2020 - 07.2020
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Managed cash register operations using POS system, including processing sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted customers and provided excellent customer service.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Personal Care Aide
Caring Angels
Baton Rouge, LA
11.2009 - 07.2020
- Assisted with meal planning to meet nutritional plans.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Guest Service Associate
LSU Faculty Club
Baton Rouge, LA
07.2010 - 03.2011
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Receptionist
Baton Rouge Marine Institute
Baton Rouge, LA
08.2005 - 03.2006
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
Customer Service Manager
Ollies Bargain Outlet
Lafayette , LA
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted training and offered staff development opportunities to decrease process lags.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Assigned work and monitored performance of project personnel.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored staff performance to ensure adherence to customer service standards.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated and authenticated returns, exchanges and voids.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Service Representative
Circle K
Destrehan, Louisiana
11.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Surpassed sales goals through implementation of successful marketing strategies.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by offering discount options.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong customer relationships to encourage repeat business.
Education
GED -
Baton Rouge Marine Institute
Baton Rouge06.2005
Skills
- Cash register operation
- Prepared and packaged wholesale orders for distribution
- Problem resolution
- Customer service
- Customer assistance
- Complaint resolution
- Work prioritization
- Exceptional telephone etiquette
- Shipping, receiving, and warehousing
- Adherence to high customer service standards
- Customer focused
Hobbies
- Writing poetry
- Writing stories
Timeline
Customer Service Representative
Circle K
11.2024 - Current
Customer Service Representative
Family Dollar
12.2021 - 07.2022
Retail Associate
Dollar Tree
02.2020 - 07.2020
Guest Service Associate
LSU Faculty Club
07.2010 - 03.2011
Personal Care Aide
Caring Angels
11.2009 - 07.2020
Receptionist
Baton Rouge Marine Institute
08.2005 - 03.2006
GED -
Baton Rouge Marine Institute
Customer Service Manager
Ollies Bargain Outlet