Blanca Granados
Fort Worth
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Paragon
10.2016 - Current
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Responded to customer requests for products, services, and company information.
- Answer customer concerns or questions about the product.
- Placed orders for replacement/warranty parts
- Updating inventory and requesting inventory parts.
- Familiar with fulfillment program such SPS Commerce and Amazon Seller Central.
- Assisting the accounts department with PO invoices.
- Identified and responded to customer requests and concerns through email and phone for both English and Spanish-speaking customers.
DFW Park Operation Director Urban Air Trampoline
Urban Air Trampoline and Adventure Park
10.2011 - 10.2016
- Perform payroll functions, such as maintaining timekeeping information.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Manage and operate five DFW parks.
- Establish work procedures or schedules, and keep track of the daily work of clerical staff.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Eastern Hills High School
05-2008
Associate of Applied Science - Business Management
Tarrant County College
Fort Worth, TXSkills
- Customer issue resolution
- Inventory management
- Customer relationship management
- Team leadership
- Operational efficiency
- Staff training
- Problem solving
- Time management
- Customer focused
- Microsoft outlook, word, and Excel
- Schedule coordination
- Shipping, receiving, and warehousing
- Call center management
- Skilled multi-tasker
- Administrative support
- Decision-making
Education and Training
true,other,other
Languages
English
Spanish
Timeline
Customer Service Representative
Paragon
10.2016 - Current
DFW Park Operation Director Urban Air Trampoline
Urban Air Trampoline and Adventure Park
10.2011 - 10.2016
Associate of Applied Science - Business Management
Tarrant County College
High School Diploma -
Eastern Hills High School
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