Steven Ramirez
Bellevue,NE
Summary
Dedicated Air Force Veteran actively seeking opportunities for professional challenges utilizing strong interpersonal skills, excellent time management, and problem-solving abilities. Background in customer service with deep understanding of service delivery and proven multitasking abilities. Unwavering commitment to maintaining professional relationships for increased productivity and achieve results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Union Pacific
09.2023 - Current
- Responded to customer requests for work order processing, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and managed work order and other operations for Bulk Trains.
- Delivered prompt service to prioritize customer needs.
Military Working Dog Handler
United States Air Force
12.2015 - 09.2023
- Led explosive detection operations both home station and oversees. Safeguarded $100,000,000+ in military assets, as well as 10,000+ personnel.
- Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use, and home security.
- Maintained records for Military Working Dog training data and day to day operations.
- Performed law enforcement duties for military installation, responded to emergencies regarding potential threats to personnel and property.
Security Control Alarm Monitor
United States Air Force
06.2017 - 11.2019
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Established daily monitoring and patrolled buildings, grounds, and work sites.
- Managed Alarm monitoring facility in order to provide stead-fast responses to restricted areas containing sensitive information.
- Ensured safety of 400+ personnel working inside restricted areas during sensitive component movements.
Area Supervisor
United States Air Force
04.2016 - 02.2018
- Recorded more than 200 incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and over 60 performance evaluations.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of $5,000,000 in assets.
- Lead security operations for response force members to safeguard facility housing assets vital to national security.
Security Forces Member
United States Air Force
08.2012 - 01.2015
- Patrolled grounds to monitor status and safety of premises. Safeguarded $2,000,000+ in war fighter assets.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Led, managed and performed force protection duties to protect 500+ personnel and resources.
- Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
Warehouse Associate
United Parcel Service, UPS
04.2007 - 05.2012
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Bachelor of Science - Criminal Justice
American Military University
01.2026
Military Working Dog Handlers Course
09.2020
Basic Military Training
United States Air Force Basic Training
10.2012
High School Diploma -
Savanna High School
Anaheim, CA06.2005
Skills
- Customer issue resolution
- Effective task prioritization
- Coordinate support for case resolution
- Customer service protocols
- Effective listening
- Strategic problem resolution
- Proficient in call handling
- Courteous phone interaction
- Customer service
Accomplishments
- Awarded 3 Achievement medals with the United States Air Force.
- Provided Military Working Dog skillset in conjunction with United States Secret Service to ensure first hand security for the President and Vice president of the United States.
- Conflict Resolution - Responsible for handling customer inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
- Telephone Service - Professionally processed multiple calls per day, providing information and service to ensure customer satisfaction.
Department of Defense Commendation Medal
Awarded the AIR AND SPACE COMMENDATION MEDAL from the United States Air Force. For Meritorious service after Operations pertaining to the United States Secret Service Presidential protection missions.
Timeline
Customer Service Representative
Union Pacific
09.2023 - Current
Security Control Alarm Monitor
United States Air Force
06.2017 - 11.2019
Area Supervisor
United States Air Force
04.2016 - 02.2018
Military Working Dog Handler
United States Air Force
12.2015 - 09.2023
Security Forces Member
United States Air Force
08.2012 - 01.2015
Warehouse Associate
United Parcel Service, UPS
04.2007 - 05.2012
Military Working Dog Handlers Course
Basic Military Training
United States Air Force Basic Training
High School Diploma -
Savanna High School
Bachelor of Science - Criminal Justice
American Military University
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