Mary Koller
Grand Haven,MI
Summary
Solutions-oriented Office Manager with a decade of experience enhancing office operations and supporting executive teams. Demonstrated success in coordinating large-scale events and managing cross-departmental communications, fostering efficient collaboration and employee engagement.
Overview
11
11
years of professional experience
Work History
Office Manager
FORTNA Conveyor
Norton Shores, MI
09.2024 - Current
- Coordinated executive calendars, meetings, travel logistics, and expense reports for VP of Sales, sales team, and department managers, ensuring seamless operations across 8 departments
- Act as a key administrative liaison for 80 office personnel, providing policy updates, operational support, and access to internal resources to maintain efficient workplace communication
- Manage front-office communications with visitors, customers, and callers daily, ensuring prompt assistance and a professional first impression
- Oversaw planning and execution of annual customer reception at supply chain and logistics trade shows, managing vendors and event logistics to enhance attendee experience
- Managed logistics for biannual on-site product training programs, coordinating schedules, materials, and facilities for 28 participants per session to ensure effective training
- Organize company-wide social events, coordinating catering, entertainment, and logistics to enhance employee engagement
- Facilitated on-site blood drives every four months, coordinating with partners and staff to support community health initiatives
- Lead a 20-person volunteer team during the annual Day of Giving at a local animal shelter, coordinating activities to maximize participation and community impact
Administrative Assistant
Freedom Village
Holland, MI
09.2023 - 09.2024
- Facilitated executive and finance department activities, handling scheduling, documentation, and requests to maintain seamless office operations
- Oversaw office supplies and copy machine management for multiple departments, tracking inventory and coordinating service calls to ensure uninterrupted workflow
- Managed incoming US Mail, FedEx, and UPS deliveries, sorting and distributing packages efficiently to recipients daily
- Supported Independent Living Residents with maintenance requests, postage sales, and package shipping, ensuring timely completion of requests and enhancing resident satisfaction
- Led special projects including biannual Resident Phone Directory and annual Christmas Poinsettia Sale, coordinating schedules, materials, and communications for successful execution
Receptionist
Grand Pines Assisted Living
Grand Haven, MI
11.2022 - 09.2023
- Connected callers with appropriate team members or departments, ensuring timely and accurate communication through daily call screening and answering
- Welcomed visitors and Healthcare Providers, guiding them to residents and providing assistance, enhancing experience within the building
- Prepared monthly bank deposits by recording rent checks for 12-14 resident accounts, supporting accurate financial operations
- Maintained weekly menus and resident activity schedules, proofreading, editing, and distributing, engaging residents effectively
- Conducted building tours and assembled marketing materials for prospective residents and families, enhancing engagement and supporting occupancy growth
Teacher Assistant
Lakeshore Middle School
Grand Haven, MI
08.2015 - 06.2020
- Delivered instruction and guidance aligned with Individualized Education Plans (IEPs) to help 12 7th grade resource room students achieve specific learning goals
- Facilitated small-group instruction and testing, adapting lessons to meet individual needs of 12 students per session
- Supported Science, Social Studies, and English classes by attending lectures and taking notes, enhancing student understanding and participation
Independent Contractor
Residential/ Commercial Cleaning
- Performed residential cleaning services according to client schedules, delivering thorough and consistent results on a weekly, bi-weekly, or monthly basis
Sales Administrative Assistant
Bradford Company
- Handled incoming calls and maintained document management systems, ensuring accurate records and timely communication
- Managed office supply inventory and ordered company merchandise, maintaining availability for employees
Education
High School Diploma -
St. Joseph High School
Skills
- Project coordination and event planning
- Report generation and file organization
- Client correspondence and communication
- Budget tracking and financial management
- Confidential information handling
- Office supplies management
- Task prioritization and time management
- Microsoft Suite proficiency
- Workday and Navision (ERP) expertise
- Customer relationship management
- Team collaboration and support
- Attention to detail
- Volunteer coordination and training facilitation
Timeline
Office Manager
FORTNA Conveyor
09.2024 - Current
Administrative Assistant
Freedom Village
09.2023 - 09.2024
Receptionist
Grand Pines Assisted Living
11.2022 - 09.2023
Teacher Assistant
Lakeshore Middle School
08.2015 - 06.2020
Independent Contractor
Residential/ Commercial Cleaning
Sales Administrative Assistant
Bradford Company
High School Diploma -
St. Joseph High School