Mary Le
Austin,TX
Summary
Guest-focused professional with 10+ years of experience delivering welcoming, high-quality service in fast-paced retail environments. Known for adaptability, teamwork, and building genuine connections with customers. Brings a positive, dependable presence with strong accountability and consistency.
Overview
7
7
years of professional experience
Work History
House Manager
Private Care
Austin, TX
12.2023 - Current
- Deliver personalized care while managing multiple responsibilities
independently. - Build trust-based relationships through clear communication and reliability.
- Demonstrate
calm problem-solving and accountability in high-responsibility settings. - Oversaw maintenance of property, ensuring cleanliness and safety standards were met
- Developed and implemented care plans tailored to individual client preferences
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
Beauty Advisor
Ulta Beauty Inc.
Houston, TX
10.2021 - 12.2023
- Provided personalized beauty consultations to enhance customer satisfaction and product selection.
- Educated clients on skincare routines and makeup application techniques for improved results.
- Maintained up-to-date knowledge of beauty trends and product launches to inform customers effectively.
- Assisted in inventory management, ensuring optimal stock levels of popular products and minimizing shortages.
- Processed POS
transactions accurately in a high-volume retail environment. - Supported sales goals through cross-selling, upselling, and loyalty engagement.
- Maintained brand standards, visual merchandising, and inventory organization
Manager
Wanderlust Nail Boutique
Houston, TX
10.2020 - 10.2023
- Supported daily operations in a guest focused, high volume retail setting.
- Created positive end-to-end guest experiences and resolved concerns
efficiently. - Scheduled and supported a team of 8 technicians, fostering a collaborative culture.
- Managed POS transactions, cash handling, and tip distribution with accuracy
Administrative Assistant
Infinity Reporting Group
Houston, TX
08.2018 - 08.2023
- Coordinated scheduling and logistics for meetings, enhancing operational efficiency.
- Managed correspondence and communication, ensuring timely responses and effective information flow.
- Developed and maintained filing systems, improving document retrieval times by streamlining processes.
- Assisted in preparing reports and presentations, contributing to informed decision-making within the team.
- Maintained confidentiality and adherence to company policies.
Education
Associate of Applied Science - Business
Lone Star College
Houston, TXSkills
- Guest Experience & Relationship Building
- Team Collaboration & Inclusivity
- POS & In-Store Technology
- Multitasking in Fast-Paced Environments
- Dependability & Personal Accountability
- Fluent in English & Vietnamese
- Exceptional organization
- Calendar management
Languages
Vietnamese
Native or Bilingual
Timeline
House Manager
Private Care
12.2023 - Current
Beauty Advisor
Ulta Beauty Inc.
10.2021 - 12.2023
Manager
Wanderlust Nail Boutique
10.2020 - 10.2023
Administrative Assistant
Infinity Reporting Group
08.2018 - 08.2023
Associate of Applied Science - Business
Lone Star College