Mary Leipold
Beaverville,IL
Summary
Knowledgeable and dedicated customer service professional with a strong dedication in helping customers resolve issues and cultivating a positive image of the company. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE, CALL CENTER
E A LANGENFELD
04.2018 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
REAL ESTATE BROKER
KELLER WILLIAMS REALTY
04.2014 - 04.2018
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Cultivated strong relationships with agents, lenders and title companies.
- Advised clients on optimum buying and selling choices for maximum returns.
- Set up virtual home tours, in-person visits, and open houses for properties.
Education
Bachelor of Arts - Fashion Merchandising
International Academy of Merchandising And Design
Chicago, ILSkills
- High-Volume Call Centers
- Understanding Customer Needs
- Microsoft Office
- Creative Solutions
- Documentation
- Sales Report Generation
- Sales and Upselling
- Customer Service and Assistance
- Administrative and Office Support
Additional Information
WOMEN IN HARDWARE COMMUNITY OUTREACH CO-CHAIRPERSON
- Spearheaded the “Stuff the Bus” campaign to collect school supplies for Chicagoland children of veterans and homeless shelters.
- During Domestic Violence Awareness Month, collected over 75 boxes and bags of gently used clothing and shoes to benefit WINGS, a women's domestic violence shelter.
- Assisted Operation North Pole in sorting and organizing new winter coats for Chicagoland area school children. Coordinated in the assisting of Operation North Pole in making two critically ill children's Christmas Wish Lists come true.
Timeline
CUSTOMER SERVICE, CALL CENTER
E A LANGENFELD
04.2018 - 04.2023
REAL ESTATE BROKER
KELLER WILLIAMS REALTY
04.2014 - 04.2018
Bachelor of Arts - Fashion Merchandising
International Academy of Merchandising And Design
Similar Profiles
Ellen PetersonEllen Peterson
Customer Service Representative at WalmartCustomer Service Representative at Walmart
Paul TalleyPaul Talley
Crew Member at McDonald'sCrew Member at McDonald's
JACOB NEMINARZJACOB NEMINARZ
BANQUET AND EVENT DIRECTOR at SHERATON FOUR POINTS/ MIRAGE BANQUETSBANQUET AND EVENT DIRECTOR at SHERATON FOUR POINTS/ MIRAGE BANQUETS
Shannez LewisShannez Lewis
Customer Service Representative/Customer Service Call Center Supervisor at Sweet Seneca SmokesCustomer Service Representative/Customer Service Call Center Supervisor at Sweet Seneca Smokes
Geoffrey GrimroseGeoffrey Grimrose
Customer Service Call Center Manager/Customer Success Manager at Package ConciergeCustomer Service Call Center Manager/Customer Success Manager at Package Concierge