Mary Lennon
Long Beach,CA
Summary
Dynamic professional with a proven track record at the Automobile Club of Southern California, recognized for implementing effective team engagement strategies and compliance monitoring. Demonstrated ability to enhance operational efficiency and drive sales through innovative, tailored solutions. Expertise in project management and relationship building ensures exceptional service delivery and high client satisfaction. Aiming to leverage these skills to contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Associate Supervisor
Automobile Club of Southern California
Huntington Beach, CA
04.2024 - Current
- Organized team meetings to discuss updates and challenges, fostering open communication.
- Mentored junior staff to promote professional growth and development within organization.
- Collaborated with departments to streamline processes, improving interdepartmental coordination.
- Ensured compliance with policies and regulations, maintaining operational integrity.
- Reconciled balance sheet accounts at the end of each month or quarter as necessary.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Reconciled accounts receivable balances at end of day and shift.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Developed and maintained filing systems and databases for confidential information.
Senior Travel Advisor
Automobile Club of Southern California
Long Beach, CA
07.2022 - 04.2024
- Adapted swiftly to evolving client needs, fostering strong business relationships in travel advisory sector.
- Planned seamless group travel arrangements for meetings, conferences, and retreats with corporate accounts.
- Designed and managed complex itineraries for high-profile clients, ensuring smooth and efficient travel experiences.
- Evaluated client feedback regularly to enhance service quality continually.
- Established strong partnerships with industry leaders, securing exclusive promotions and offers.
- Provided exemplary customer service, resolving complaints promptly to maintain satisfaction.
- Organized files containing confidential information related to clients' accounts.
Retail Service Specialist
Automobile Club of Southern California
Long Beach, CA
10.2021 - 07.2022
- Successfully managed product return and replacement requests in response to customer complaints.
- Enhanced product availability through streamlined inventory management practices.
- Ensured customer spaces remained clean, neat, and organized for optimal appeal.
- Guided customers in making informed purchase choices through expert product knowledge.
- Employed upselling techniques effectively to boost revenue while fulfilling customer needs.
- Verified the accuracy of information on documents submitted by customers.
Assistant Supervisor
Long Beach Unified School District
Long Beach, CA
08.2016 - 10.2021
- Delegated daily tasks to optimize team resources and meet deadlines efficiently.
- Designed custom action plans for child care providers based on individual assessments.
- Ensured compliance with state regulations through meticulous record-keeping practices.
- Maintained high-quality child care standards aligned with developmentally appropriate practices.
- Boosted employee satisfaction through performance reviews and personal development plans.
- Led employee relations via effective communication, coaching, and training.
Vendor Coordinator | Public Outreach Consultant
Watersafe Swim School
Los Alamitos, CA
11.2017 - 12.2018
- Facilitated involvement in scheduled activities by collaborating with event organizers.
- Developed strategic alliances to enhance joint promotional efforts.
- Engaged local charities to foster mutual benefits and community support.
- Created a team dedicated to promoting company initiatives at events.
- Conducted proactive outreach to engage potential clients effectively.
- Crafted informative content to raise public awareness of water safety.
- Optimized financial operations for managing combined budgets of $125,000.
- Collaborated with departmental leaders to define organizational goals and strategic plans.
Education
Associate of Arts - Business Management
Long Beach City College
High School Diploma -
Millikan High School
Skills
- Scheduling coordination
- Team management
- Communication skills
- Attention to detail
- Business administration
- MS office
- Project Management
- Data analytics
References
References available upon request.
EDUCATION
false
Timeline
Associate Supervisor
Automobile Club of Southern California
04.2024 - Current
Senior Travel Advisor
Automobile Club of Southern California
07.2022 - 04.2024
Retail Service Specialist
Automobile Club of Southern California
10.2021 - 07.2022
Vendor Coordinator | Public Outreach Consultant
Watersafe Swim School
11.2017 - 12.2018
Assistant Supervisor
Long Beach Unified School District
08.2016 - 10.2021
Associate of Arts - Business Management
Long Beach City College
High School Diploma -
Millikan High School
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