MARY LIGAMMARI
Tinley Park,IL
Summary
Experienced and adaptable manager with extensive expertise in the trade show industry. Driven to achieve high performance, improve productivity, and provide exceptional exhibitor experiences. Enthusiastic about continuous learning, personal growth, and professional development. Strong believer in the power of mentorship and creating more leaders within the organization. Seeking a leadership position in Exhibitor Services to utilize my background, acquire new skills, and contribute to organizational success.
Overview
27
27
years of professional experience
Work History
Exhibitor Services Manager
Freeman
09.2021 - Current
- Conducted monthly 1:1 meeting to provide personalized feedback, support team members, set individual goals, track progress, address concerns, offer guidance on professional development, recognize achievements and fostered a positive and inclusive work environment
- Maintained open channels for transparent and effective communication with team members, ensuring everyone is aligned
- Established clear and achievable goals for the team, regularly reviewing progress and providing constructive feedback
- Ensured team members had the necessary tools and resources to perform their tasks efficiently
- Acknowledged and celebrated individual and team accomplishments to boost morale and motivation
- Addressed conflicts promptly and fairly, maintaining a harmonious team dynamic
- Promoted a culture of continuous learning and improvement, encouraging professional development opportunities
- Monitored and analyzed KPI performance, collaborating with senior leadership to implement impactful actions and drive improvement
- Assisted in budget planning and resource allocation, ensuring alignment with organizational goals and objectives
- Held regular strategic meetings with Delivery leadership to discuss trends, ensuring team preparedness and adaptability
- Assist with standardized processes and reduced redundancies, resulting in significant operational efficiencies and cost savings
- Proactively addressed escalated customer issues, responding promptly to complaints and ensuring customer satisfaction
- Mentored and developed Exhibitor Services team members, establishing robust business continuity and succession plans for sustained success
- Assist maintaining talent development initiatives, identifying growth opportunities within the team and across the organization
- Maintained high team morale and ensured exceptional quality output, even under pressure
- Conducted regular one-on-one meetings with Managers to set objectives, review progress, and identify improvement opportunities
- Strategically planned, scheduled resources and staff to meet overall goals, effectively identifying recruitment needs
- Trained new team members on company policies, products, and best practices for successful exhibiting experiences.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Provided best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
Exhibitor Services Coordinator
Freeman
07.2018 - 08.2021
- Orchestrated and coordinated multi-building large events, ensuring seamless collaboration with Account Management
- Optimized team schedules, managed job costs/budgets, and provided comprehensive training to new personnel
- Executed in-house and show-site functions with precision, adhering to SOPs
- Handled data entry, customer interactions, billing, and invoicing with utmost accuracy
- Conducted pre-show, show-site, and post-show audits to uphold high standards of service delivery
- Managed cash, checks, wire transfers, and credit card payments, ensuring timely collections
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Senior Exhibitor Services Representative
Freeman
01.2016 - 06.2018
Exhibitor Services Representative
Freeman
01.2003 - 01.2016
Owner/Manager
Cuzzins Restaurant
01.2010 - 01.2012
- Ensured full compliance with regulations, hired and trained staff, and meticulously managed daily budgets
- Developed and executed strategic marketing initiatives to increase visibility and drive business growth
- Oversaw procurement, managed customer reservations, and addressed inquiries with professionalism and care
- Maintained detailed staffing, sales reports, and financial records to support seamless business operations
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Exhibitor Services Supervisor
Freeman
01.1999 - 01.2003
Cross Dock Operations Coordinator
Freeman
01.1998 - 01.1999
Education
No Degree - Psychology
Triton College
River Grove, ILHigh School Diploma -
Elmwood Park High School
Elmwood Park, IL05-1988
Skills
- Team Leadership
- Customer Service
- Performance Management
- Communication
- Decision Making
- Time management
- Decision-making
- Staff management
- Cross-functional teamwork
- Conflict resolution
Timeline
Exhibitor Services Manager
Freeman
09.2021 - Current
Exhibitor Services Coordinator
Freeman
07.2018 - 08.2021
Senior Exhibitor Services Representative
Freeman
01.2016 - 06.2018
Owner/Manager
Cuzzins Restaurant
01.2010 - 01.2012
Exhibitor Services Representative
Freeman
01.2003 - 01.2016
Exhibitor Services Supervisor
Freeman
01.1999 - 01.2003
Cross Dock Operations Coordinator
Freeman
01.1998 - 01.1999
No Degree - Psychology
Triton College
High School Diploma -
Elmwood Park High School
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