Corey Greenwood
Pflugerville
Summary
Results-driven Events and Exhibitor Services Manager with extensive experience at Austin Convention Center, specializing in event logistics and client relationship management. Proficient in Ungerboeck software and adept at conflict resolution, consistently achieving operational excellence and improved team performance. Focused on delivering exceptional experiences while maintaining compliance and budgetary constraints.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Events and Exhibitor Services Manager
AUSTIN CONVENTION CENTER
Austin
01.2021 - Current
- Under general direction, manage all program areas related to event planning, event coordination, exhibitor/utility services, and serve as management liaison for the public assembly/event facility.
- Manage day-to-day activities of the Event and Exhibitor Services staff, ensuring effective team performance and adherence to protocols.
- Oversee compliance with building, safety, and accessibility codes, ensuring all events meet regulatory and operational standards.
- Resolve client, exhibitor, and contractor conflicts and challenges to maintain smooth event execution and positive relationships.
- Serve as liaison with other City of Austin departments to coordinate multi-agency support for events and operations.
- Develop, implement, monitor, and maintain division procedures, business goals, and operational standards to drive efficiency and consistency.
- Maintain marketplace competitiveness by evaluating trends, client expectations, and industry best practices.
- Review, communicate, and resolve event needs, concerns, and inquiries, ensuring client satisfaction and operational excellence.
- Develop, monitor, and maintain the Department budget, tracking expenditures and optimizing resource allocation.
Senior Event Coordinator
AUSTIN CONVENTION CENTER
Austin
01.2014 - 01.2021
- Coordinate, manage, supervise, and execute events of all sizes, including meetings, conferences, conventions, concerts, fundraising events, festivals, and trade shows.
- Oversee event logistics from planning through execution, ensuring compliance with facility standards, safety requirements, and client expectations.
- Utilize CC Breeze, Ungerboeck, Vectorworks, and Social Tables to produce event documentation, diagrams, and operational plans.
- Create detailed power layouts and event space diagrams for exhibitors, clients, sales teams, and internal departments.
- Serve as acting Event Coordinator Supervisor when required, ensuring continuity of operations and staff support.
- Train and mentor new Event Coordinators on departmental processes, facility operations, staff coordination, and event management software.
- Serve on evaluation panels to select General Services Contractors for the Austin Convention Center.
- Participate in interview panels for multiple ACC positions, contributing to workforce selection and development.
- Act as liaison between the Austin Convention Center and the Fairmont Hotel to resolve traffic and logistics conflicts during simultaneous move-in and move-out operations on Red River Street.
Event Coordinator (CTA Certified)
DALLAS CONVENTION CENTER
Dallas
01.2011 - 01.2014
- Coordinated and executed a wide range of events, including conventions, meetings, concerts, festivals, and trade shows.
- Managed event planning and execution using the Ungerboeck System.
- Trained new Event Coordinators on departmental procedures, facility operations, and event software systems.
- Served as liaison between the Dallas Convention Center and the Omni Hotel, facilitating coordination between convention center operations and hotel hospitality staff.
Logistics & Supply Chain Operations
GENERAL MOTORS / LINQ TRANSPORT
Arlington
01.2006 - 01.2013
- Coordinated shipping and receiving of products and supplies across multiple companies and facilities.
- Supported supply chain management processes, including forward and reverse logistics and inventory storage.
- Analyzed plant inventory counts and supplier shipments to manage material flow supporting assembly line operations.
- Ensured efficient, accurate movement of goods to meet production schedules and operational demands.
Operations Specialist
UNITED STATES NAVY
01.2000 - 01.2006
- Planned and coordinated tactical maneuvers and operational strategies in high-pressure environments.
- Supervised and trained a team of 20+ Operations Specialists during training exercises and real-world operations.
- Located, identified, plotted, and communicated positions of friendly and enemy aircraft, ships, submarines, and vessels.
- Member of Visit, Board, Search, and Seizure (VBSS) Team, conducting boarding operations to combat terrorism, piracy, smuggling, and perform safety and security inspections.
Education
Bachelor of Arts - Entertainment, Sport & Promotion Management
Northwood University
Cedar Hill, TX05.2012
Skills
- Ungerboeck and Momentus expertise
- UKG proficiency
- Workday knowledge
- SharePoint utilization
- CC Breeze experience
- Social Tables familiarity
- Vectorworks (CAD and BIM) skills
- Event space design
- Staff training and supervision
- Vendor coordination
- Event planning and logistics
- Budget management
- Client relationship management
- Compliance oversight
- Customer service excellence
- Team building strategies
- Critical thinking abilities
- Conflict resolution techniques
- Effective communication skills
- Attention to detail
- Project management expertise
- Time management skills
- Creative problem solving
- Guest assistance strategies
- Networking capabilities
- Business management acumen
- Teamwork and collaboration
- Department development initiatives
Certification
SHRM
Accomplishments
Manager of the Quarter
Timeline
Events and Exhibitor Services Manager
AUSTIN CONVENTION CENTER
01.2021 - Current
Senior Event Coordinator
AUSTIN CONVENTION CENTER
01.2014 - 01.2021
Event Coordinator (CTA Certified)
DALLAS CONVENTION CENTER
01.2011 - 01.2014
Logistics & Supply Chain Operations
GENERAL MOTORS / LINQ TRANSPORT
01.2006 - 01.2013
Operations Specialist
UNITED STATES NAVY
01.2000 - 01.2006
Bachelor of Arts - Entertainment, Sport & Promotion Management
Northwood University