Mary Likely
Las Vegas,NV
Summary
A hardworking and enthusiastic individual seeking employment to apply years of experience in customer service. Proficient in managing administrative functions, highly organized, reliable, and attentive. Able to adapt easily to changing demands with a positive outlook.
Overview
12
12
years of professional experience
Work History
Room Reservation Specialist
The Cosmopolitan of Las Vegas
08.2023 - 10.2023
- Analyze rates and availability to fulfill room bookings efficiently.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Assisted guests with special requests or accommodations, ensuring a personalized experience for each stay.
Guest Services Specialist
The Cosmopolitan of Las Vegas
11.2011 - 09.2023
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Processed financial transactions accurately while maintaining strict confidentiality of sensitive information.
- Streamlined check-in and check-out processes for efficient and positive guest experience.
- Collaborated with housekeeping, maintenance, and reservation teams to ensure guest satisfaction
- Utilized property management software efficiently for seamless booking management and data tracking purposes.
Education
Some College - Hotel Management
UNIVERSITY OF NEVADA, LAS VEGAS
01.1990
Nursing
XAVIER UNIVERSITY PHILIPPINES
01.1989
Skills
- Customer service experience
- Team Development
- Reservation software
- Computer literate
Timeline
Room Reservation Specialist
The Cosmopolitan of Las Vegas
08.2023 - 10.2023
Guest Services Specialist
The Cosmopolitan of Las Vegas
11.2011 - 09.2023
Some College - Hotel Management
UNIVERSITY OF NEVADA, LAS VEGAS
Nursing
XAVIER UNIVERSITY PHILIPPINES
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