Mary Loiseau
McDonough
Summary
Proven achiever with a background at Regulatory Economics Resources, adept in risk management and negotiation. Excelled in enhancing customer satisfaction and collections efficiency, demonstrating exceptional team collaboration and financial management skills. Cultivated lasting client relationships, achieving performance goals through strategic approaches and a great phone demeanor. Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning. Collections Representative with 6 years' track record of providing exceptional customer service and negotiation techniques. Knowledge of multi-line phone systems, Microsoft Office and data entry. Honest, collaborative, and an individual of integrity.
Overview
29
29
years of professional experience
Work History
Lien Collections Rep
Regulatory Economics Resources
06.2016 - 08.2023
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Forged positive relationships with clients, understanding their unique situations while effectively managing outstanding debts.
Consumer Services Rep
Miami Dade County
09.1994 - 05.2016
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
- Nurtured long-lasting relationships with customers through empathy, active listening, and personalized solutions.
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
Education
Bachelor of Arts - Business
Barry University
Miami, FL01.2008
Skills
Team Player
Goal-Oriented
Team Collaboration
Mathematics skills
Data Entry
Assertiveness
Negotiation
Great phone demeanor
Sales experience
Proficiency in [Software]
Risk Management
Performance Improvements
Financial Management
Timeline
Lien Collections Rep
Regulatory Economics Resources
06.2016 - 08.2023
Consumer Services Rep
Miami Dade County
09.1994 - 05.2016
Bachelor of Arts - Business
Barry University
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