Mary Loubier
North Windham
Summary
Dynamic Marketing Representative at NLC with a proven track record in customer relationship management and strategic planning. Successfully enhanced agency performance through targeted visits and comprehensive reporting, driving sales growth initiatives. Adept at effective communication and problem-solving, ensuring alignment with company goals and fostering collaborative team environments.
Overview
20
20
years of professional experience
Work History
Marketing Representative
NLC
Norwich
06.2022 - Current
- Cultivated relationships with assigned agents, ensuring alignment with company appetite and underwriting guidelines.
- Conducted agency visits with defined agendas to assess performance and promote growth initiatives.
- Delivered comprehensive monthly reports to agencies, facilitating status assessment and encouraging sales growth.
- Streamlined agent appointment processes, ensuring accurate and efficient completion of necessary documentation.
Underwriting Assistant
NLC Insurance
Norwich
03.2014 - 06.2022
- Assisted underwriters in evaluating risk assessments and developing insurance policies.
- Reviewed policies for accuracy and completeness, ensuring compliance with underwriting guidelines.
- Assisted in building relationships with agencies and staff.
- Provide technical expertise to agents, and effectively communicate underwriting philosophies, standards, pricing, and products.
Customer Service Representative
NLC Insurance
Norwich
09.2005 - 03.2014
- Answered and managed phone calls from appointment agents, customers, and mortgage companies.
Accepted and entered new losses into the system from phone, fax, and email.
Processed and distributed incoming mail for Claims and Underwriting Department.
Provided backup support to team members during absences.
Scanned and imaged all incoming mail for digital records.
Processed policy change and cancellation requests from appointed agents.
Education
High School Diploma -
NFA
Norwich, CT06-1995
Skills
- Customer relationship management
- Strategic planning
- Effective communication
- Agency performance assessment
- Time management
- Team collaboration
- Problem solving
Timeline
Marketing Representative
NLC
06.2022 - Current
Underwriting Assistant
NLC Insurance
03.2014 - 06.2022
Customer Service Representative
NLC Insurance
09.2005 - 03.2014
High School Diploma -
NFA
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