Mary Lucas
Orange Park,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Member Service Representative
Captial Health Plan
05.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Assembly Associate/Trainer
Freudenberg
01.2017 - 08.2022
Call Center Specialist
Optum
09.2014 - 12.2015
Call Center Specialist
Humana
06.2006 - 07.2009
Education
High school diploma -
American Home Studies
03.1973
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Call center experience
- Issue Resolution
Additional Information
Took care of elderly parents medical and financial until they passed away in 2004 and 2016.
Timeline
Member Service Representative
Captial Health Plan
05.2023 - 03.2024
Assembly Associate/Trainer
Freudenberg
01.2017 - 08.2022
Call Center Specialist
Optum
09.2014 - 12.2015
Call Center Specialist
Humana
06.2006 - 07.2009
High school diploma -
American Home Studies