Mary Lucia Rodriguez Tavera
Houston
Summary
Results-driven Operations & Facilities Management Professional with 8+ years of experience overseeing janitorial and facility operations in unionized environments, ensuring OSHA compliance, and managing large, multi-site workforces. Proven track record of leading teams of 40+ employees, controlling budgets, optimizing processes, and maintaining high service standards across commercial properties. Strong communicator with hands-on leadership style. Bilingual in English and Spanish.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Promise Total Services Inc.
Houston, TX
07.2023 - Current
- Manage inspections across 29+ client properties throughout the Houston area, ensuring contract compliance and service quality.
- Serve as the primary point of contact for clients, handling inquiries, resolving issues, and supporting contract renewals.
- Support Project Managers with emergency response, special requests, staffing shortages, and workforce coverage.
- Prepare client quotes, invoices, and service adjustments, ensuring accuracy and timely delivery.
- Track employee PTO, payroll accuracy, inventory, and supplies.
- Lead monthly safety training and enforce OSHA standards across all sites.
- Develop detailed monthly cleaning plans and conduct daily inspections, addressing discrepancies immediately.
- Identify opportunities for upselling and cross-selling services, contributing to increased revenue and account growth.
- Build long-term, trusted client relationships to ensure satisfaction and retention.
- Maintain detailed and up-to-date records of income, expenses, and tenant files.
Field Supervisor
Harvard Maintenance Inc.
Houston, TX
12.2022 - 06.2023
- Conducted inspections across multiple sites throughout Houston, Texas.
- Assisted facility and branch managers with emergencies and special service requests.
- Submitted daily operational reports to the Area Manager.
- Tracked employee PTO, payroll, inventory, and supply usage.
- Led monthly safety training and enforced compliance standards.
- Created and implemented monthly detailed cleaning plans for staff.
- Performed daily inspections and documented discrepancies via CleanTelligent and email.
- Covered absentee shifts and provided on-site leadership during emergencies.
- Ensured weekly payroll accuracy and PTO tracking through the BlueForce system.
- Analyzed operational data to identify trends and recommend solutions for performance enhancement.
Night Supervisor / Assistant Project Manager
ABM Building Value
New York, NY
06.2018 - 11.2022
- Supervised large teams at Brookfield properties, ensuring compliance with safety, quality, and client standards.
- Managed supply budgets and controlled labor costs to reduce operational expenses.
- Developed weekly inspection schedules and administered monthly client satisfaction surveys.
- Assisted with onboarding new projects and accounts, including quotes, budgets, staffing, and scheduling.
- Created service proposals and identified add-on services that contributed to revenue growth.
- Led post-construction, vacancy, and move-out cleanups.
- Ensured weekly payroll and PTO accuracy.
- Maintained strict adherence to client contracts through annual planning schedules.
- Handled employee discipline and performance management in accordance with company guidelines.
- Created Excel and Word tools to improve internal reporting and operational efficiency.
Day Forelady
ABM Building Value
New York, NY
08.2017 - 06.2018
- Managed and supervised teams of 45+ employees.
- Responded to emergencies and coordinated immediate corrective actions.
- Trained new hires and replacements across multiple workstations.
- Assisted supervisors and project managers with daily operations.
- Tracked inventory, supplies, and employee PTO.
- Conducted daily inspections across tenant buildings.
Day Matron
ABM Building Value
Queens, NY
10.2016 - 07.2017
- Supported supervisors and building management at IRS and DEP facilities.
- Delivered consistent cleaning services according to strict schedules and contracts.
- Assisted tenants with service requests while maintaining high customer satisfaction.
- Prepared and submitted detailed daily operational reports.
Education
High School Diploma -
Bayside High School
NY01.2005
Skills
- Operations & Facilities Management
- Union & Labor Contract Knowledge (32BJ / RAB)
- OSHA Safety Compliance & Chemical Handling
- Budgeting, Cost Control & Inventory Management
- Staff Supervision, Training & Development
- Payroll, PTO & Workforce Scheduling
- Client Relations & Contract Management
- Inspections, Quality Control & Audits
- Emergency Response & Issue Resolution
- Bilingual: English & Spanish
- Microsoft Office (Word, Excel, Outlook)
- CleanTelligent
- Corrigo
- BlueForce (ePay)
- BuySmart
- M-Power
- Tag Pricer
- Account management
- Customer service
- Client relations
- Teamwork and collaboration
Accomplishments
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Certification
- Utility Training – 32BJ Union, NY (2017)
- Spartan Chemical Company
- Acute Health Care (Medical Cleaning – High-Grade Service)
- OSHA Bloodborne Pathogen Standard
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Promise Total Services Inc.
07.2023 - Current
Field Supervisor
Harvard Maintenance Inc.
12.2022 - 06.2023
Night Supervisor / Assistant Project Manager
ABM Building Value
06.2018 - 11.2022
Day Forelady
ABM Building Value
08.2017 - 06.2018
Day Matron
ABM Building Value
10.2016 - 07.2017
High School Diploma -
Bayside High School