Mary Lucker
Summary
Detail-oriented team player with strong interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Senior Consultant - PlanConnexion
Blue Cross Blue Shield Association
08.2014 - 12.2019
- Security Point of Contact User Interface (SPOC UI). Worked with PX team and IT to develop Security Point of Contact User Interface (SPOC UI). Conducted all trainings internally and for PX Plans. Created User Guide for SPOC UI
- Worked with PX team and IT on Change Management User Interface enhancement. Conducted all trainings internally and for PX Plans. Created User Guide for Change Management
- SOC 2 Requirements. Worked with all PX Plan SPOC's and BCBSA/Plan Chief Information Security Officers (CISO) for designated Client/Plan SPOC access. Provided audits for evidence of Security Process. Worked with SOC2 auditors providing all evidence needed for PX compliance. Assisted with the development of new security business processes to ensure PX will be compliant in future SOC2 audits.
- PX Business Lead for Diaster Recovery. Attended all meetings and annual Diaster Recovery mock recovery weekend.
- Continued support on the following:
- Help Desk - Responded to all Help Desk tickets within the required PlanConnexion SLA's
- Performed and validated RACF and LDAP quarterly audits and distributed to Plans on schedule.
- Participated in and provided required security and business support for IT and Plan Migration cutover weekends.
- Supported the PXCM collaboration Website. Onboarded new Plans, performed training, assisted with setting up new collaborations and continued customer service.
- PlanConnexion administrator for LMS lists and PX Plan Matrix.
- PX Lead - BlueWeb consistency project. Performed the reconciliation of information on BlueWeb for PX Hosting.
- LifeRay SME for PlanConnexion on BlueWeb. Maintaining all PX updates, including release information, project documentation and PX Guides and processes in real time.
- Managed multiple deadlines across several businesses to meet the needs of all business partners, internally and Blue Plans
- Delivered outstanding customer service.
Consultant - PlanConnexion
BlueCross BlueShield Association
04.2012 - 08.2014
- Help Desk - Responded to all Help Desk tickets within the required PlanConnexion SLA's
- Performed and validated RACF and LDAP quarterly audits and distributed to Plans on schedule.
- Participated in and provided required security and business support for IT and Plan Migration cutover weekends.
- Supported the PXCM collaboration Website. Onboarded new Plans, performed training, assisted with setting up new collaborations and continued customer service.
- PlanConnexion administrator for LMS lists and PX Plan Matrix.
- PX Lead - BlueWeb consistency project. Performed the reconciliation of information on BlueWeb for PX Hosting.
- LifeRay SME for PlanConnexion on BlueWeb. Maintaining all PX updates, including release information, project documentation and PX Guides and processes in real time.
- Managed multiple deadlines across several businesses to meet the needs of all business partners, internally and Blue Plans
- Delivered outstanding customer service.
Consultant Provider Data Services Unit (PDSU)
Blue Cross Blue Shield Association
01.2007 - 04.2012
- IPPER Inter-Plan Programs Enrollment Reporting. Worked with IT and Blue Plan IPPER contacts on the implementation for the UI for IPPER. Lead for monthly IPPER Plan conference calls.. Lead for training on UI for all Blue Plans.
- Lead for the annual Provider Data Workshops.
- Lead monthly Provider Data Services workgroup calls.
- Created User Guide for Provider Data Services Unit
- Generated reports detailing findings and recommendations.
- Delivered outstanding customer service.
Assoc. Consultant Provider Data Services Unit
Blue Cross Blue Shield Association
01.2001 - 01.2007
Administrative Assistant
Blue Cross Blue Shield Association
04.1997 - 01.2001
Skills
- Information Security
- Business Analysis
- Productivity Improvement
- Business Administration
- Teamwork Mindset
Timeline
Senior Consultant - PlanConnexion
Blue Cross Blue Shield Association
08.2014 - 12.2019
Consultant - PlanConnexion
BlueCross BlueShield Association
04.2012 - 08.2014
Consultant Provider Data Services Unit (PDSU)
Blue Cross Blue Shield Association
01.2007 - 04.2012
Assoc. Consultant Provider Data Services Unit
Blue Cross Blue Shield Association
01.2001 - 01.2007
Administrative Assistant
Blue Cross Blue Shield Association
04.1997 - 01.2001
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