Mary Luster
Monroe,GA
Summary
Dynamic Security Officer with a proven track record at Allied Universal Security Services, excelling in incident reporting and CCTV surveillance. Recognized for enhancing safety protocols and delivering superior customer service. Detail-oriented and skilled in emergency response, I effectively collaborated with law enforcement to ensure swift resolutions during critical situations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Winder, GA
07.2018 - Current
- Monitored surveillance systems to detect and respond to security breaches.
- Conducted regular safety inspections to identify potential hazards and improve protocols.
- Collaborated with law enforcement during incidents, ensuring effective communication and response.
- Trained new security personnel on procedures and emergency response techniques.
- Developed and implemented security strategies to enhance overall safety measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Faurecia
Line Leader
Cleveland, MS
09.2012 - 01.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Elderly Caregiver
Bolivar Health and Rehab
Cleveland, MS
05.2007 - 08.2011
- Delivered compassionate care and support to elderly residents, ensuring comfort and dignity.
- Assisted with daily living activities, promoting independence and enhancing quality of life.
- Monitored health conditions, reporting changes to healthcare professionals for timely intervention.
- Developed personalized care plans in collaboration with families and medical staff for optimal outcomes.
- Trained new caregivers on best practices and safety protocols, fostering a collaborative environment.
- Implemented recreational activities that improved social engagement and mental well-being among residents.
- Streamlined medication administration processes, enhancing accuracy and compliance with health regulations.
- Led team meetings to discuss resident care strategies, encouraging open communication among staff members.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Maintained clean, safe, and well-organized patient environment.
Independent Contractor
Lyft And Uber
Memphis, TN
06.2002 - 2009
- Navigated city routes efficiently to maximize passenger satisfaction and minimize wait times.
- Managed customer interactions, ensuring a positive experience through effective communication and problem-solving.
- Monitored vehicle performance and conducted routine checks to maintain operational safety standards.
- Adapted quickly to changing traffic conditions, optimizing routes for timely arrivals.
- Coordinated schedules to balance ride requests with personal availability, enhancing service reliability.
- Implemented best practices for vehicle cleanliness, contributing to overall customer comfort and satisfaction.
- Collected feedback from riders to identify areas for improvement in service delivery.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Utilized navigation apps and tools effectively to enhance route planning and efficiency.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Education
High School Diploma -
West Bolivar High School
Rosedale, MS05.2001
Skills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
Detail-oriented
CCTV monitoring
Superior customer service
Surveillance
Emergency response
Threat assessment
Electronic surveillance
Certification
bloodborne pathogen hippa twic card
Timeline
Security Officer
Allied Universal Security Services
07.2018 - Current
Faurecia
Line Leader
09.2012 - 01.2014
Elderly Caregiver
Bolivar Health and Rehab
05.2007 - 08.2011
Independent Contractor
Lyft And Uber
06.2002 - 2009
High School Diploma -
West Bolivar High School