Mary Mack
Muskegon Heights,MI
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
School Based Health Receptionist
Hackley Community Care
05.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service Representative
Pratt and Whitney Component Solutions
11.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
District Court Clerk
Good Temps Staffing & County of Muskegon
10.2013 - 02.2016
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
Education
High School Diploma -
Muskegon Community College
Muskegon, MI05-1983
Skills
- Organization skills
- Time management
- Customer/Client relations
- Strong organization
- Policy enforcement
Timeline
School Based Health Receptionist
Hackley Community Care
05.2021 - Current
Customer Service Representative
Pratt and Whitney Component Solutions
11.2018 - 08.2020
District Court Clerk
Good Temps Staffing & County of Muskegon
10.2013 - 02.2016
High School Diploma -
Muskegon Community College
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