Mary Mai
Tempe,AZ
Summary
Highly motivated leader with 24 years of experience in operations, pricing, and customer service. Proven track record of meeting company and customer needs. Instrumental in managing pricing strategies and implementing effective approaches through data analysis. Skilled in listening to internal and external customers, consistently achieving productivity targets while maintaining high efficiency. Expertise in relaying communication between multiple departments. Possesses excellent problem-solving abilities and strong verbal and nonverbal communication skills. Proficient in evaluating organizational structures and the functions of planning, organizing, leading, and controlling within a business setting.
Overview
24
24
years of professional experience
Work History
Pricing Manager
Southern Glazer’s Wine and Spirits
09.2021 - Current
- Work with a variety of departments including sales, product management, accounting, and customer service to ensure Arizona is compliant with the go to market strategy
- Identify and resolve issues focusing on profit and margin
- Assist trade development managers with supplier pricing structures, banks, and costing
- Keep abreast of industry trends, company trends and procedures, including new technological advances
- Conduct group and one-on-one employee meetings to keep them informed of new policies and procedures
- Train direct reports regarding pricing and company policies.
- Enhanced collaboration between sales, marketing, and finance departments by providing comprehensive pricing insights.
- Increased profitability by implementing strategic pricing initiatives and monitoring market trends.
Pricing Assistant Manager
Southern Glazer's Wine and Spirits
01.2015 - 08.2021
- Successfully managed multiple deadlines while maintaining high attention to detail, resulting in timely completion of assigned tasks.
- Conducted regular audits on current prices, identifying discrepancies or inconsistencies and rectifying them promptly.
- Improved efficiency in price change implementation by streamlining internal processes and utilizing automated tools.
- Maintained organized records of historical pricing data for easy reference during future strategic planning sessions.
- Strengthened team collaboration by sharing best practices and proactively supporting colleagues when needed.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Pricing Analyst
Southern Glazer’s Wine and spirits
01.2002 - 12.2014
- Review and implement submitted pricing structures for profit and bank issues
- Maintain chain price books verifying all pricing is accurate for current and future months
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices, and promotional pricing
- Worked with Account Executives assisting in all pricing and inventory needs
- Distributed pricing materials assuring sales visibility to price changes, promotions, and item details
- Setting up new items including cost, freight, and state/federal taxes
- Built promotional material to assist the sales force in presentations including bottle shots and pricing details.
Purchasing agent
Southern Galzer’s Wine and Spirits
05.2001 - 01.2002
- Analyzed inventory levels and replenished inventory appropriately
- Made informed and timely decisions as to prevent out of stock or excessive inventory
- Worked with consolidators and suppliers for estimated shipment arrival.
Receptionist/administrative assistant
Southern Galzer’s Wine and Spirits
05.2000 - 01.2001
- Directed incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to the callers’ needs
- Delivered exceptional customer service to every caller
- Assisted wine and spirits managers with product sale sheets and memos
- Distributed mail to appropriate departments.
Education
Associate of Applied Science - Organizational Management
Chandler Gilbert Community College
Skills
- Computer Proficient
- Analyzing Gross Profit
- Knowledgeable in VIP Pricing 20
- Understanding of operating systems: Sapphire, Topaz and SAP
- Training and Coaching on pricing guidelines
- Compliant Resolution
- Administrative Support
- Creative problem solving
Timeline
Pricing Manager
Southern Glazer’s Wine and Spirits
09.2021 - Current
Pricing Assistant Manager
Southern Glazer's Wine and Spirits
01.2015 - 08.2021
Pricing Analyst
Southern Glazer’s Wine and spirits
01.2002 - 12.2014
Purchasing agent
Southern Galzer’s Wine and Spirits
05.2001 - 01.2002
Receptionist/administrative assistant
Southern Galzer’s Wine and Spirits
05.2000 - 01.2001
Associate of Applied Science - Organizational Management
Chandler Gilbert Community College
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