Summary
Overview
Work History
Education
Skills
Interests
Software
Timeline
Generic

Mary Margentina

CSR 2
Romeoville,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent, skilled at listening to customers, exceeding productivity targets. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

CSR 2

CJLogistics
Romeoville, United States
09.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Entered orders into SAP computer database system.
  • Facilitated orders and completed accurately to meet aggressive deadlines.

CSR

Waste Management
Lombard, IL
07.2018 - 09.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new personnel regarding company operations, policies and services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Plainfield High School
Plainfield Illinois
05.1983 - 05.1987

Fashion Merchandising

Joliet Junior College
Joliet, IL
03.1993 - 07.1994

Medical Assisting

Olympia College
Lombard
06.2003 - 05.2005

Skills

    Microsoft Outlook

undefined

Interests

Gardening, traveling, sports

Software

SAP / WMS / WMS - BLUE YONDER, FOURKITES, E-SHIPPING , FOLIO

Timeline

CSR 2

CJLogistics
09.2021 - Current

CSR

Waste Management
07.2018 - 09.2021

Medical Assisting

Olympia College
06.2003 - 05.2005

Fashion Merchandising

Joliet Junior College
03.1993 - 07.1994

High School Diploma -

Plainfield High School
05.1983 - 05.1987

Similar Profiles

CREATE PROFILE
Mary MargentinaCSR 2