Gardening, traveling, sports
Mary Margentina
CSR 2
Romeoville,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent, skilled at listening to customers, exceeding productivity targets. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
CSR 2
CJLogistics
Romeoville, United States
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Entered orders into SAP computer database system.
- Facilitated orders and completed accurately to meet aggressive deadlines.
CSR
Waste Management
Lombard, IL
07.2018 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Plainfield High School
Plainfield Illinois 05.1983 - 05.1987
Fashion Merchandising
Joliet Junior College
Joliet, IL 03.1993 - 07.1994
Medical Assisting
Olympia College
Lombard 06.2003 - 05.2005
Skills
Microsoft Outlook
Adobe and Adobe Flash
Videoconferencing
Interests
Software
SAP / WMS / WMS - BLUE YONDER, FOURKITES, E-SHIPPING , FOLIO
Timeline
CSR 2
CJLogistics
09.2021 - Current
CSR
Waste Management
07.2018 - 09.2021
Medical Assisting
Olympia College
06.2003 - 05.2005
Fashion Merchandising
Joliet Junior College
03.1993 - 07.1994
High School Diploma -
Plainfield High School
05.1983 - 05.1987