Summary
Overview
Work History
Education
Skills
Timeline
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Mary Markman

Pflugerville,TX

Summary

Customer-focused professional with over 15 years of experience building and maintaining strong client relationships. Skilled in communication, problem-solving, and providing tailored solutions to meet client needs. Highly motivated, adaptable, and committed to driving customer satisfaction in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Relataionship Banker

Truist Bank
Austin, Texas
07.2023 - Current
  • Attended meetings with other bankers to discuss best practices related to relationship building.
  • Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
  • Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.

Universal Banker/ Lead Teller

Amarillo National Bank
Austin, Texas
08.2021 - 07.2023
  • Identify needs of new and existing customers, retail and commercial.
  • Offer and execute appropriate services currently available.
  • Supervise and train teller staff.
  • Monitor and assist manager with all daily activities of the branch.
  • Maintain strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

Member Service Representative

Mohegan Sun Casino Formally Hard Rock Casino
Las Vegas, Nevada
01.2008 - 03.2021
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Reconciled daily summary and transactions in excess of $80 million in cash, coin, and chips.
  • Assisted casino patrons with routine questions, new accounts, and established lines of credit

Education

Property And Casualty Insurance Agent Online Course -

Kaplan Financial Education
Austin, Texas
04-2025

Some College (No Degree) - General Studies

Community College of Southern Nevada
Las Vegas, Nevada

Skills

  • Analytical thinker and planner
  • Accuracy and attention to detail
  • Organization and Prioritizations
  • Solutions oriented
  • Conflict resolution
  • Client needs analysis
  • Account management

Timeline

Relataionship Banker

Truist Bank
07.2023 - Current

Universal Banker/ Lead Teller

Amarillo National Bank
08.2021 - 07.2023

Member Service Representative

Mohegan Sun Casino Formally Hard Rock Casino
01.2008 - 03.2021

Property And Casualty Insurance Agent Online Course -

Kaplan Financial Education

Some College (No Degree) - General Studies

Community College of Southern Nevada

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