Mary Marquette
Otsego,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in teamwork and collaboration, consistently improving operational efficiency. Achieved notable results in both fast-paced and patient-focused environments.
Overview
2
2
years of professional experience
Work History
General Merchandise Expert
Target
02.2024 - 08.2024
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Picked and packed order items.
- Greeted customers and directed to requested products.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Stocked shelves to match planogram images and instructions.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Direct Support Professional
Competent Quality Care
05.2023 - 03.2024
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Seasonal Inbound Expert
Target
10.2023 - 01.2024
- Demonstrated ahigh level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Safely sorted merchandise coming off each truck.
Customer Experience Manager
Michael's Arts & Crafts Store
09.2023 - 11.2023
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Developed new employees and on-going performance assessment of current employees.
- Continually maintained and improved company's reputation and positive image in markets served.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
Service Team Member
Michaels Arts and Crafts
03.2023 - 09.2023
- Trained and assisted up to five service members regularly.
- Encouraged collaboration and social interaction while increasing understanding and appreciation of cause served.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Answered customer inquiries by phone or email and responded promptly.
- Filled and provided customer orders within deadlines.
- Implemented and developed customer service training processes.
Clinical Office Assistant
North Memorial Health
04.2022 - 09.2022
- Collected payment for services rendered, operated cash register and maintained accurate till.
- Determined source of payment by verifying program eligibility in government or insurance plans.
- Managed mail sorting, filing and photocopying.
- Retrieved and entered data into medical records system.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
Education
Bachelor of Science - Biology And Neuroscience
Minnesota State University - Moorhead
Moorhead, MN12.2025
No Degree - Biology
University of Mary
Bismarck, ND11.2021
Skills
- Retail Merchandising
- Loss Prevention
- Order Fulfillment
- Customer Service
- Loading and unloading
- Product Signage and Labeling
- Attention to Detail
- Active Listening
- Performance Improvement
- Relationship Building
- Time Management
- Teamwork and Collaboration
Timeline
General Merchandise Expert
Target
02.2024 - 08.2024
Seasonal Inbound Expert
Target
10.2023 - 01.2024
Customer Experience Manager
Michael's Arts & Crafts Store
09.2023 - 11.2023
Direct Support Professional
Competent Quality Care
05.2023 - 03.2024
Service Team Member
Michaels Arts and Crafts
03.2023 - 09.2023
Clinical Office Assistant
North Memorial Health
04.2022 - 09.2022
Bachelor of Science - Biology And Neuroscience
Minnesota State University - Moorhead
No Degree - Biology
University of Mary
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