Mary Martin
Houma,Louisiana
Summary
Dynamic and detail-oriented professional with extensive experience at Terrebonne General Health System, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance service delivery through strong organization and effective communication, while training new staff to uphold high standards of patient care and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Security Parking Attendant
Terrebonne General Health System
Houma, LA
04.1999 - 03.2000
- Managed parking lot operations, ensuring smooth vehicle flow and efficient space utilization.
- Assisted in maintaining cleanliness and organization of parking facilities for optimal visitor experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Monitored parking area for safety compliance and reported hazardous conditions to management.
- Coordinated with hospital staff to ensure timely access for emergency vehicles and critical patients.
- Developed strategies to enhance overall parking efficiency and improve patient satisfaction ratings.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
Front Desk Hostess
Terrebonne General Health System
Houma, LA
03.2000 - 03.2001
- Greeted and assisted patients with check-in, ensuring a welcoming environment.
- Managed scheduling for appointments, optimizing front desk workflow.
- Maintained patient confidentiality while handling sensitive information.
- Responded promptly to inquiries, providing accurate information on services offered.
- Coordinated communication between departments to enhance patient care efficiency.
- Implemented improvements in front desk operations to streamline processes.
Unit Secretary
Terrebonne General Health System
Houma, LA
04.2001 - 04.2025
- Managed patient scheduling and appointment coordination for multiple departments.
- Maintained accurate medical records and confidential information management.
- Streamlined communication between healthcare staff and patients to enhance service delivery.
- Assisted in the preparation of administrative reports and documentation for clinical teams.
- Implemented office procedures to improve workflow efficiency across units.
- Trained new staff on administrative protocols and software systems used in operations.
- Supported patient intake processes, ensuring compliance with health regulations and policies.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Order all medical and office supplies for my department.
Patient Access Representative
Terrebonne General Health System
Houma
2025 - Current
- Facilitated patient registration processes to ensure accurate data entry and compliance with health regulations.
- Managed insurance verification to confirm patient eligibility and benefits coverage efficiently.
- Assisted patients in navigating healthcare systems, addressing inquiries regarding services and procedures.
- Collaborated with clinical staff to streamline patient flow and enhance overall service delivery.
- Liaison for Dr. Pellegrin and Terrebonne General Health System. Schedule his patients procedures and update their charts in EPIC.
- Order medical and office supplies for all 6 departments that my supervisor manages.
- Able to float to 7 departments in the hospital and run the desk efficiently if needed due to staff shortage.
Education
Medical Terminology
Houma, LA High School Diploma -
Robert E Lee High School
Montgomery, AL05-1986
Skills
- Incoming call reception
- Strong organization
- Customer service
- Appointment scheduling
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Patient scheduling
- Clinical support
- Detail-oriented approach
- Insurance verification
- Medical terminology proficiency
- Call light responses
- Computer proficiency
- Critical thinking
- Data entry
- Time management
- Collaboration and teamwork
Timeline
Unit Secretary
Terrebonne General Health System
04.2001 - 04.2025
Front Desk Hostess
Terrebonne General Health System
03.2000 - 03.2001
Security Parking Attendant
Terrebonne General Health System
04.1999 - 03.2000
Patient Access Representative
Terrebonne General Health System
2025 - Current
Medical Terminology
High School Diploma -
Robert E Lee High School