Mary Martin Criscione
Bullhead City,AZ
Summary
Dedicated data entry professional with strong organizational, technical, and analytical skills. Recognized for maintaining superior data accuracy while using independent judgment. Collaborated with supervisors and professionals to understand scope of data entry tasks, correct errors, and improve standard operating procedures.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk
Mohave County Recorder/Voter Registration
Kingman , AZ
2022.10 - 2024.11
- Reviewed existing information for accuracy and made necessary corrections.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained confidentiality of sensitive information entered into the system.
- Verified accuracy and completeness of data entry into the database system.
- Updated existing records with new or revised information as needed.
Branch Service Representative
Arrowhead Credit Union
Rancho Cucamonga , CA
2019.10 - 2021.06
- Assisted customers with account maintenance such as deposits, withdrawals, transfers, loan payments and balance inquiries.
- Reconciled daily cash transactions in accordance with established procedures.
- Performed teller duties such as cashing checks, accepting deposits and loan payments.
- Balanced currency, coin and checks in cash drawers at end of shift.
- Assisted other branch personnel with their tasks when needed.
- Complied with bank regulations concerning the safeguarding of assets.
- Maintained high level of confidentiality regarding client information.
- Participated in training sessions related to branch operations.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and processing transactions.
- Balanced cash drawers at the end of each shift according to established procedures.
- Followed all security protocols while handling financial transactions.
- Cross-sold bank products and services to meet customer needs.
- Issued debit cards and ATM cards to customers upon request.
- Verified customer information such as identity documents and signatures on forms.
- Delivered excellent customer service through active listening techniques.
- Explained banking policies and procedures to customers in a friendly manner.
- Assisted in maintaining accurate records by verifying and updating member account information.
- Provided information about organization's financial products and services to clients.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Member Service Representative
Desert Communities Federal Cu
Fort Mohave , AZ
2015.02 - 2019.10
- Verified identity information on new accounts using established procedures.
- Handled customer complaints in an efficient and courteous manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Answered incoming calls regarding membership benefits and services.
- Followed up with customers after their interaction with the organization's services.
- Greeted customers in a friendly and professional manner.
- Assisted colleagues with tasks as needed during peak times of activity.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Referred complex issues to management for resolution.
- Processed cash and check deposits every day.
- Completed transactions for membership renewals and extensions.
- Answered member questions about products and services.
- Enhanced member relationships by providing excellent service during each interaction.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Consulted with customers regarding needs and addressed concerns.
- Presented and explained services and products to meet member needs.
- Audited customer account information to identify issues and develop solutions.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Reviewed new account applications to verify eligibility of prospective members.
- Delivered quality service by assessing, advising and assisting credit union members.
- Prevented key account losses by researching discrepancies and correcting problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Diploma - Legal Assistant
Sage College
Moreno Valley, CA2002-12
Some College (No Degree) - Police Science
El Camino College
Torrance, CASome College (No Degree) -
Mt San Jacinto College
San Jacinto, CASkills
- Proofreading
- Verifying data accuracy
- Professional and mature
- Meticulous attention to detail
- Maintains confidentiality
- Data accuracy
- Safety Regulations
- Information Security
- Collecting information
- Administrative Support
- Document Scanning
- Understands grammar
- Excellent communication skills
- Data Entry
- Customer Service-Oriented
- Critical thinker
- Mail handling
- Pleasant demeanor
Accomplishments
North Dakota National Guard - FUERTES CAMINOS 89 TASK FORCE 164 HONDURAS CERTIFICATE OF APPRECIATION is awarded to SPECIALIST MARY D. MARTIN
FOR EXCEPTIONAL MERITORIOUS SERVICE FROM 24 MARCH THROUGH 9 APRIL 1989, WHILE ATTACHED TO THE COMBAT SERVICE SUPPORT ELEMENT, TASK FORCE 164, CAMP DACOTAH, REPUBLIC OF HONDURAS. SPC MARTIN DISPLAYED A HIGH DEGREE OF PROFESSIONALISM IN THE AREA OF SUPPLY SUPPORT ACTIVITIES. HER UNTIRING EFFORTS, TECHNICAL EXPERTISE, AND ENTHUSIASTIC SUPPORT WERE INSTRUMENTAL IN THE OPERATION OF FUERTES CAMINO 89, ROAD CONSTRUCTION, IN THE REPUBLIC OF HONDURAS. HER ABILITY TO ADAPT TO CHANGES ENHANCED THE MORALE AND QUALITY OF PRODUCTION IN THE SUPPLY SUPPORT ACTIVITY. SPC MARTIN BRINGS GREAT CREDIT UPON HERSELF, THE COMBAT SERVICE SUPPORT ELEMENT, TASK FORCE 164, AND THE UNITED STATES ARMY.
Timeline
Data Entry Clerk
Mohave County Recorder/Voter Registration
2022.10 - 2024.11
Branch Service Representative
Arrowhead Credit Union
2019.10 - 2021.06
Member Service Representative
Desert Communities Federal Cu
2015.02 - 2019.10
Diploma - Legal Assistant
Sage College
Some College (No Degree) - Police Science
El Camino College
Some College (No Degree) -
Mt San Jacinto College
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