Mary Martinelli
Senior Systems Analyst
Bethel Park,PA
Summary
Experienced systems and business analyst with over 20 years of experience performing technical troubleshooting, process analysis, and project management.
Overview
4
4
years of post-secondary education
28
28
years of professional experience
Work History
Senior Systems Analyst
Community Bank System Inc.
DeWitt, NY
10.2018 - Current
- Identify possible system improvements to enhance overall business.
- Responsible for review and testing of Business Continuity Plan
- Provide client support on system operation and troubleshooting.
IT Analyst
Community Bank System Inc.
DeWitt, NY
01.2014 - 10.2018
- Responsibile for participant/sponsor transactional website
- Managed various vendor relationships for critical software
- Analyzed existing workflows to identify and implement efficiencies
Business Analyst
Community Bank System Inc.
DeWitt, NY
02.2007 - 01.2014
- Analyzed workflows, recommending changes, and implementing approved modifications.
- Wrote specifications and tested software releases
Senior Project Manager
Federated Investors
Pittsburgh, PA
04.2005 - 02.2007
- Developed project plans and managed overall project to completion.
- Participated in Business Continuity planning and annual testing.
Manager Application Management
Federated Investors
Pittsburgh, PA
04.2000 - 04.2005
- Managed team responsible for core recordkeeping system.
- Provided oversight of employee access, system upgrades, and overall maintenance.
Senior Quality Control Analyst
Federated Investors
Pittsburgh, PA
10.1996 - 04.2000
- Reviewed Processing department's daily work to ensure accuracy; researching and correcting issues as necessary.
- Developed Crystal reports to increase efficiencies
Retirement Plan Representative
Federated Investors
Pittsburgh, PA
08.1995 - 10.1996
- Processed employee contributions, disbursements, transfers and income.
- Developed and implemented fix training class for Quality Control area.
Second Grade Teacher
Blessed Sacrament School
Erie, PA
08.1993 - 06.1995
- Planned lessons according to district standards to cover all requirements and prepare for standardized tests.
- Collaborated with administrators on classroom policies, management strategies and discipline.
- Taught students subject-specific material, learning strategies and social skills.
Education
Bachelor of Science - Elementary Education
Pennsylvania State University
University Park, PA 08.1988 - 05.1992
Skills
Systems Analysis
Accomplishments
- 2000 - Developed case management calculation system for resource management of Plan Consultants.
- 2008 - Led project to develop new company website
- 2010 - Managed conversion of participant transactional website from in-house product to new enhanced product.
- 2011 - Selected and implemented new recordkeeping system for Flexible Spending and HRA department.
- 2015 - Developed new workflow for new VEBA product that required integrating 2 recordkeeping systems and web SSO.
- 2020 - Implemented new software for managing employee access from onboarding to terminations.
Timeline
Senior Systems Analyst
Community Bank System Inc.
10.2018 - Current
IT Analyst
Community Bank System Inc.
01.2014 - 10.2018
Business Analyst
Community Bank System Inc.
02.2007 - 01.2014
Senior Project Manager
Federated Investors
04.2005 - 02.2007
Manager Application Management
Federated Investors
04.2000 - 04.2005
Senior Quality Control Analyst
Federated Investors
10.1996 - 04.2000
Retirement Plan Representative
Federated Investors
08.1995 - 10.1996
Second Grade Teacher
Blessed Sacrament School
08.1993 - 06.1995
Bachelor of Science - Elementary Education
Pennsylvania State University
08.1988 - 05.1992
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