MARY MATUSEWIC
West Allis,WI
Summary
Detail-oriented Customer Service Specialist with expertise in payment processing and account management. Achieved a 15% increase in accuracy through streamlined operations. Enhanced efficiency by 20% via developed tracking systems and timely audits. Specializes in analyzing remittance data for optimal payment outcomes. Committed to delivering exceptional service and operational excellence.
Overview
7
7
years of professional experience
Work History
Money Out Processor
Kelly Services (for Thrivent Financial)
Remote
07.2024 - 01.2026
- Process IGO and NGO payments by analyzing and researching premium and loan remittance data.
- Manage both fixed and variable accounts to ensure efficient and accurate payment processing.
- Collaborate with teams to streamline operations and enhance accuracy.
- Analyzed and gathered remittance information for timely payment processing.
- Processed payments with a focus on efficiency and accuracy.
- Managed fixed and variable accounts to support diverse financial needs.
- Contracted through Kelly Services
Customer Service Representative
Duncan Solutions/Navient
Remote
11.2022 - 01.2024
- Handled customer inquiries and guided payment procedures.
- Assisted customers in disputing parking citations.
- Leveraged strong communication skills and computer proficiency.
- Exhibited effective problem-solving capabilities.
- Resolved customer issues efficiently.
- Streamlined dispute processes for better customer experience.
- Maintained accurate records of customer interactions.
Senior Payment Processor - Team Lead
Duncan Solutions/Navient
10.2020 - 11.2022
- Oversaw payment processing for commercial accounts, ensuring accuracy and efficiency.
- Conducted monthly audits and generated detailed reports.
- Maintained and updated Excel spreadsheets for tracking and analysis.
- Processed refund checks and executed data entry tasks.
- Streamlined payment posting, enhancing accuracy by 15%.
- Conducted audits, identifying discrepancies and improving reporting accuracy.
- Developed tracking spreadsheets, reducing processing time by 20%.
- Managed refund processing, ensuring timely disbursement.
Payment Processor
Duncan Solutions/Navient
12.2018 - 10.2020
- Processed payments for citations and tollways, ensuring accuracy and compliance.
- Managed chargebacks and NSF transactions effectively.
- Handled ATS Fleet payments with precision.
- Monitored send backs using Excel for timely distribution.
- Supported collections team as needed.
- Streamlined payment processing workflows, enhancing efficiency.
- Improved tracking systems for send backs, reducing delays.
- Assisted in reducing chargeback discrepancies by 15%.
Education
High School Diploma -
James Madison High School
Milwaukee, WISkills
- Payment Processing - Expert
- Account Management - Advanced
- Data Analysis - Advanced
- Operational Efficiency - Expert
- Customer Service - Expert
- Communication Skills - Expert
- Problem Solving - Expert
- Excel Spreadsheets - Advanced
Timeline
Money Out Processor
Kelly Services (for Thrivent Financial)
07.2024 - 01.2026
Customer Service Representative
Duncan Solutions/Navient
11.2022 - 01.2024
Senior Payment Processor - Team Lead
Duncan Solutions/Navient
10.2020 - 11.2022
Payment Processor
Duncan Solutions/Navient
12.2018 - 10.2020
High School Diploma -
James Madison High School