Dedicated and accomplished customer service professional, strong advocate for special needs community with over a decade of household management operations. Eager to apply skills in a professional setting to ensure lasting client satisfaction and relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Grayslake Feed Sales INC
Grayslake, IL
05.2007 - 03.2017
Managed a fast paced retail and wholesale environment while generating repeat satisfied customer relationships.
Maintained work and home life balance as a top tier sales associate.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Secretary
Lake County Fair Association
Grayslake, IL
05.2005 - 02.2008
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Scheduled appointments and conducted follow-up calls to patrons and vendors.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Education
High School Diploma -
Warren Township High School
Gurnee, IL
Completion Of 75 Hour Coursework With IDFPR Exam -
Your House Academy
Bloomingdale, IL
2025
Skills
Customer service
Active listening
Critical thinking
Relationship building
Conflict resolution
Client relations
Scheduling
Follow-up skills
Sales expertise
Research
Timeline
Customer Service Representative
Grayslake Feed Sales INC
05.2007 - 03.2017
Secretary
Lake County Fair Association
05.2005 - 02.2008
High School Diploma -
Warren Township High School
Completion Of 75 Hour Coursework With IDFPR Exam -