Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary McClain

Grayslake,IL

Summary

Dedicated and accomplished customer service professional, strong advocate for special needs community with over a decade of household management operations. Eager to apply skills in a professional setting to ensure lasting client satisfaction and relationships.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Grayslake Feed Sales INC
Grayslake, IL
05.2007 - 03.2017
  • Managed a fast paced retail and wholesale environment while generating repeat satisfied customer relationships.
  • Maintained work and home life balance as a top tier sales associate.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Secretary

Lake County Fair Association
Grayslake, IL
05.2005 - 02.2008
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to patrons and vendors.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.

Education

High School Diploma -

Warren Township High School
Gurnee, IL

Completion Of 75 Hour Coursework With IDFPR Exam -

Your House Academy
Bloomingdale, IL
2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Conflict resolution
  • Client relations
  • Scheduling
  • Follow-up skills
  • Sales expertise
  • Research

Timeline

Customer Service Representative

Grayslake Feed Sales INC
05.2007 - 03.2017

Secretary

Lake County Fair Association
05.2005 - 02.2008

High School Diploma -

Warren Township High School

Completion Of 75 Hour Coursework With IDFPR Exam -

Your House Academy