Property Management
Open To Work
Mary Messerley
Matchbox Realty and Management Services, Inc,
Penn Laird,Virginia
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service ManagerProperty Management SupervisorPublic Health EducatorUniversity RepresentativeEvent Coordinator
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Virginia
Open to relocation:
No
Minimum Desired Compensation
$80000/yr
Important To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work week
1
Certification
21
years of professional experience
Dynamic operations manager with proven success in directing teams and improving client satisfaction. Skilled in crisis management and problem resolution, leveraging strong communication and collaboration to exceed organizational goals.
Work History
Greek Housing Operations and Marketing Manager
1 Year- Executed targeted email marketing campaigns that engaged potential clients and generated leads.
- Analyzed market trends to identify growth opportunities and areas for improvement.
- Conducted competitor research to refine marketing strategies and tactics.
- Coordinated community events to strengthen local brand presence and build relationships.
- Managed content creation for newsletters and promotional materials to enhance outreach.
- Resolved customer issues promptly, promoting high satisfaction through knowledgeable service.
- Assessed customer needs swiftly to deliver effective solutions.
- Collaborated with cross-functional teams to achieve organizational goals.
- Conducted regular property inspections and identified necessary repairs or improvements for timely resolution.
- Procured leases for all Greek Life Housing
- Provided stellar customer service to internal and external customers.
President of Residential Services
6 Years 8 Months- Directed company operations to improve client satisfaction and service delivery outcomes.
- Managed personnel issues, overseeing recruitment, hiring, training, performance evaluation, and termination processes.
- Oversaw property management activities to ensure compliance with industry standards.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Implemented training programs to enhance staff skills and service quality.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Collaborated with stakeholders to negotiate contracts, enhancing partnership relations and service agreements.
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Spearheaded crisis management efforts to protect company reputation and stability.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Represented the organization at community events and public forums to promote its mission.
- Represented the company in industry events, conferences, and public engagements.
- Provided stellar customer service to internal and external customers.
Portfolio Manager
10 Years 3 Months- Monitored investments and managed portfolio performance through regular risk assessments.
- Maintained accurate transaction records within portfolio management system.
- Collaborated with leasing teams to enhance tenant relations and boost retention rates.
- Resolved issues to achieve high customer satisfaction with knowledgeable service.
- Troubleshot complex problems, implementing effective solutions using advanced technical skills.
- Attended industry events to remain informed on sector developments.
- Provided stellar customer service to internal and external customers.
Fire & Life Education Specialist
11 Years 10 Months- Created educational materials for fire safety training programs, enhancing participant understanding and engagement.
- Coordinated public outreach events for fire prevention education, increasing community awareness and participation.
- Conducted workshops on emergency preparedness for community members.
- Presented fire safety protocols in schools and organizations, effectively educating diverse audiences on safety practices.
- Collaborated with firefighters to design engaging learning experiences.
- Worked with the National Fire Academy as a Subject Matter Expert to devise a curriculum for College Fire Safety.
- Researched current trends in special education practices, including evidence-based interventions.
- Devised lesson plans designed to enhance students' attention and engagement by evaluating and adapting coursework to individual needs.
Education
High School Diploma
Skills
Event coordination
Customer engagement and outreach
Student engagement
Training development and facilitation
Training facilitation
Crisis management
Effective communication
Content development
Google Suite proficiency
Attention to detail
Problem resolution
Team collaboration
Multitasking ability
Content expert
Firefighter I and II
Public Education I and II
Customer Service focused
Driven
Certification
- Licensed Real Estate Salesperson in the Commonwealth of Virginia
- Public Educator I and II
- Firefighter II
Timeline
Greek Housing Operations and Marketing Manager
Matchbox Realty and Management Services, Inc,
09.2025 - CurrentRead More
President of Residential Services
Matchbox Realty & Management Services, Inc.
01.2019 - 09.2025Read More
Portfolio Manager
Matchbox Realty & Management Services, Inc.
10.2008 - 01.2019Read More
Fire & Life Education Specialist
City of Harrisonburg, Fire Department
05.2005 - 03.2017Read More
Spotswood High School
High School Diploma
Read More