Mary Miller
Lima,OH
Summary
Dynamic professional with a proven track record in customer service and problem-solving, demonstrated at Ensemble (Mercy Health) and other roles. Skilled in enhancing patient satisfaction and by employing exceptional organization and multitasking abilities. Achieved significant improvements in operational efficiency and customer experience.
Overview
25
25
years of professional experience
Work History
Registration Coordinator
Ensemble (Mercy Health)
10.2007 - Current
- Accurately verify patient demographic information, including insurance details, to complete registration processes efficiently, also manage patient flow at the front desk.
- Addressing inquiries with focus on providing excellent customer service.
- If applicable process payments and inform patient of their options to assist with liability as needed.
- Answer phone, direct patient where they need to be, receive consent for billing, treatment, and hippa policy.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
Customer Service Cashier/Men Lead
Shoe Carnival
06.2005 - 03.2011
- Assist customers with there selection, direct customer to proper department.
- Stock merchandise and unload truck, prepare signage for weekly sales.
- Collect payment of purchase and offer rewards program.
- End of night closing procedure as follows: clean store, prepare nightly deposit.
Assistant Manager
Carlton Cards (out of Business)
08.2002 - 02.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
STNA
Tender Home Care (Private Care)
02.2000 - 04.2002
- Assisted with patient transportation to appointments.
- Assisted patients in daily activities, promoting their independence and dignity.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Schedule appointments.
- Assure patient care by monitoring medications.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Assistant Credit Manager
Heilig Meyers Furniture (out of Business)
08.1999 - 07.2000
- Reduced delinquency rates by closely monitoring customer accounts and taking proactive measures to address issues.
- Prepare credit report for customer credit approval and credit allowance.
- Approve credit extensions as needed.
- Collect payments on current and past bills.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Education
High School Diploma -
Perry
Lima, OH05-1986
Administrated Secretary
Apollo Career Center
Shawnee, OH05-1986
Skills
- Customer Service
- Multitasking Abilities
- Adaptability
- Patient satisfaction
Timeline
Registration Coordinator
Ensemble (Mercy Health)
10.2007 - Current
Customer Service Cashier/Men Lead
Shoe Carnival
06.2005 - 03.2011
Assistant Manager
Carlton Cards (out of Business)
08.2002 - 02.2005
STNA
Tender Home Care (Private Care)
02.2000 - 04.2002
Assistant Credit Manager
Heilig Meyers Furniture (out of Business)
08.1999 - 07.2000
High School Diploma -
Perry
Administrated Secretary
Apollo Career Center
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