Mary M. Knight
Coventry,RI
Overview
19
19
years of professional experience
Work History
Senior Customer success manager – Team Lead
Aqueduct technologies
04.2019 - Current
- Perform day-to-day lifecycle management for all Enterprise Managed Services customers supported by the Network Operations Center and Activation Team.
- Conduct Monthly and/or Quarterly Service Reviews with key players within the customer's organization.
- Manage all adds, drops, and changes within the supported customers' environment.
- Ensure all customer documentation is complete and provides the NOC with all necessary information.
- Developed Customer Success within the Managed Services organization.
- Created process documentation, enhanced day one support to day two support within the internal teams.
- Assisted in recruiting, hiring, and training of additional Customer Success Managers.
- Certified Cisco Customer Success Manager
Client engagement coordinator
Carousel industries
09.2018 - 04.2019
- Responsible for the onboarding and renewal processes for new and existing Managed Services Clients.
- Ensure Financials are entered and validated.
- Host internal and client kick-off and status calls.
- Create monitoring worksheets to track the onboarding of equipment into the monitoring software.
- Generate reports out of monitoring software to validate that monitoring is in place.
- Developed documentation & training material for the Service Transition team related to onboarding.
Various Positions Held
Build A Bear Workshop
12.2006 - 08.2018
- Assistant Manager
- Store Manager
- Duel Store Manager
- Multi-Unit Store Manager
- District Trainer
- District Recruiter
- District Inventory Lead
- East Coast New Store Opener
- Interim/Back Fill District Manager (PTO /Etc)
Timeline
Senior Customer success manager – Team Lead
Aqueduct technologies
04.2019 - Current
Client engagement coordinator
Carousel industries
09.2018 - 04.2019
Various Positions Held
Build A Bear Workshop
12.2006 - 08.2018
Similar Profiles
Joseph SilvaJoseph Silva
Service Desk Manager at Aqueduct TechnologiesService Desk Manager at Aqueduct Technologies
Brandon LopezBrandon Lopez
Pipe Line Control Man at Florida Keys Aqueduct AuthorityPipe Line Control Man at Florida Keys Aqueduct Authority
Robert JandreauRobert Jandreau
Carpenter Foreman at Aqueduct LLC.Carpenter Foreman at Aqueduct LLC.
Taylor AndrewsTaylor Andrews
Cook at RicottisCook at Ricottis
Aubrie SuffolettoAubrie Suffoletto
Fieldhouse Staff at The Fieldhouse FacilityFieldhouse Staff at The Fieldhouse Facility