Mary Monaghan
Queens,NY
Summary
Skilled Medical Office Assistant with a proven track record at Dr. Daniel Silvershein's clinic, adept in problem-solving and medical terminology. Demonstrated success in enhancing patient-provider communication, streamlining inventory management, and fostering team collaboration. Excelled in electronic charting and scheduling, significantly improving operational efficiency.
Overview
28
28
years of professional experience
Work History
Medical Office Assistant
Dr Daniel Silvershein
06.2020 - Current
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Medical Front Office Supervisor
Dr Charles Slivinski
06.1996 - 06.2019
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Implemented effective inventory management strategies to maintain optimal supplies levels while minimizing costs.
- Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Assisted administration in negotiating favorable contracts with insurance carriers, ultimately benefiting both the practice and patients.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Problem-Solving
- Medical Terminology
- Attention to Detail
- Understanding of medical terminology
- Electronic Charting
- Scheduling Tests and Procedures
Timeline
Medical Office Assistant
Dr Daniel Silvershein
06.2020 - Current
Medical Front Office Supervisor
Dr Charles Slivinski
06.1996 - 06.2019
College of Staten Island of The City University of New York