Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary Mongarella

Long Island City

Summary

Dynamic Sr. Training Director at NYU Langone with expertise in employee training and development. Proven track record in curriculum design and data analysis, enhancing program effectiveness. Skilled in stakeholder engagement, I successfully implemented training initiatives that improved employee performance and satisfaction, ensuring compliance with organizational standards.

Overview

15
15
years of professional experience

Work History

Sr Training Director

Nyu Langone
Nyc
06.2024 - Current
  • Organized instructor-led classes as well as online courses for employees at various levels within an organization.
  • Created, edited, and updated course materials for all training sessions.
  • Managed the design, delivery, and evaluation of all learning activities.
  • Prepared reports on the progress of each individual program or project within the scope of the Training Director role.
  • Analyzed data from post-training assessments in order to measure success rates.
  • Developed and implemented training programs to ensure employees had the necessary skills to perform their job duties.
  • Served as a liaison between internal stakeholders regarding issues pertaining to employee education initiatives.
  • Provided feedback and guidance on employee performance to supervisors and managers.
  • Planned and organized webinars, seminars, workshops, conferences, and other events related to employee training initiatives.
  • Assisted in the development of onboarding processes for new hires.
  • Conducted regular assessments of existing training programs to identify areas for improvement and development opportunities.

Account Manager/finance Department

Nyu Langone
New York
08.2018 - 06.2024
  • Led implementation and execution of WorkDay systems for 10,000 employees within NYU's healthcare network.
    Managed training initiatives for upper-level division leaders to optimize system effectiveness.
    Facilitated responses to inquiries from management regarding staff operations enterprise-wide.

Data Help Desk Administrator

Account Temps
New York
02.2016 - 08.2018
  • Provided outside counsel to NYU Medical Center for tax preparation and system acclimation.
  • Ensured compliance with policies regarding data security and privacy protocols.
  • Guided medical employees in understanding form protocols and related procedures.

Business Development Analyst

Swift Checks financial
White Plains
08.2013 - 02.2016
  • Maintained company website activity and optimized social media engagement through targeted marketing techniques.
    Developed strong relationships with existing and potential clients for sustained business growth.
    Directed team operations via daily reports to support revenue generation efforts.

Marketing Analysis and Demand Generation Rep

AvePoint
New York
06.2010 - 07.2013
  • Prospected and maintained business relationships through third-party Microsoft SharePoint infrastructure management solutions.
  • Utilized Salesforce CRM to assess pipeline status and analyze contact history.
  • Monitored central CRM interface, authorized modifications, and reviewed all changes.
  • Generated incremental revenue aligned with assigned targets and regions.
  • Delivered exceptional customer service to ensure product satisfaction.

Education

Bachelor of Arts - Media Studies

Quinnipiac University
Hamden, CT
04-2010

Skills

  • Employee training and development
  • Curriculum design
  • Learning management systems
  • Data analysis and reporting
  • Performance evaluation techniques
  • Stakeholder engagement strategies

Accomplishments

  • awarded top achiever accross full range of NYU hospitals in associate training

Timeline

Sr Training Director

Nyu Langone
06.2024 - Current

Account Manager/finance Department

Nyu Langone
08.2018 - 06.2024

Data Help Desk Administrator

Account Temps
02.2016 - 08.2018

Business Development Analyst

Swift Checks financial
08.2013 - 02.2016

Marketing Analysis and Demand Generation Rep

AvePoint
06.2010 - 07.2013

Bachelor of Arts - Media Studies

Quinnipiac University

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