Mary Montalvo
Harlingen,TX
Summary
Dynamic culinary professional with extensive experience at Long John Silver's, excelling in team leadership and customer service. Proven ability to enhance customer satisfaction through effective conflict resolution and high-quality food preparation. Skilled in time management and maintaining a clean, organized workspace, ensuring compliance with health regulations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cook
Palms Behavioral Health
12.2021 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook
La Hacienda
01.2019 - 11.2021
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Manager
Long John Silver's
01.2002 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
No Degree -
Harlingen High School
Harlingen, TXSkills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Decision-making
- Team leadership
- Time management
Certification
Food Handler Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cook
Palms Behavioral Health
12.2021 - Current
Cook
La Hacienda
01.2019 - 11.2021
Manager
Long John Silver's
01.2002 - 12.2019
No Degree -
Harlingen High School
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