Mary Monteros
Santa Rosa,CA
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position. Ready to contribute to the team's success in achieving company goals. Goal is to find and maintain a full-time position that allows utilization of interpersonal skills, excellent time management, and problem-solving abilities. Organized and dependable candidate with proven success in managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. Remains alert, attentive, and vigilant at all times. Anticipates trouble and takes proactive steps to intervene and diffuse using keen eye for detail. Reliable, sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Santa Rosa, CA
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Retail Sales Associate
Harbor Freight
Santa Rosa, CA
01.2022 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Customer Service Representative
Sherwin-Williams
Rohnert Park
03.2022 - 07.2022
- Customer sales rep, tint and handle paint.
- Great organization and stocking
- Great communication with customers...
Customer Service
CITY OF PALMDALE (Saves)
Palmdale
12.2018 - 06.2019
- Front desk checking in clients, uploading new information from clients if needed, food prep, organization of pantries, unloading donations.
Retail Sales Associate
Walmart
Palmdale
07.2016 - 10.2017
- Packaging and unpackaging freight, knowledge of computer Microsoft words and excel.
Caregiving
In Home Care Giver
Palmdale
01.2015 - 01.2017
- Personal care and hygiene, food preparation and feeding, dressing all wounds.
Education
None - Business Administration
Santa Rosa Junior College
Santa Rosa, CASome college -
Littlerock High School
06.2009
Skills
- Customer Service
- Cash Handling
- Freight Experience
- Retail Sales
- Cashiering
- Merchandising
- English
- Caregiving
- Driving
- Supervising experience
- Computer skills
- Front desk
- Cleaning
- Microsoft Excel
Certification
CPR Certification
Assessments
- Written Communication, 11/01/20, Completed, Best practices for writing, including grammar, style, clarity, and brevity
- Delivery Driver, 11/01/20, Proficient, Interpreting instructions, reading maps, and solving problems.
- Administrative Support Professional Fit, 11/01/20, Completed, Measures the traits that are important for successful administrative support professionals
- Work Style: Reliability, 11/01/20, Expert, Tendency to be dependable and come to work
- Attention to Detail, 11/01/20, Completed, Identifying differences in materials, following instructions, and detecting details among distracting information
- Scheduling, 11/01/20, Familiar, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Data Entry: Accuracy, 11/01/20, Proficient, Entering data quickly and accurately
- Creating Presentations with Microsoft PowerPoint, 11/01/20, Familiar, Knowledge of Microsoft PowerPoint tools and features
- Customer Focus & Orientation, 11/01/20, Highly Proficient, Responding to customer situations with sensitivity
Timeline
Security Officer
Allied Universal Security Services
04.2024 - Current
Customer Service Representative
Sherwin-Williams
03.2022 - 07.2022
Retail Sales Associate
Harbor Freight
01.2022 - 09.2023
Customer Service
CITY OF PALMDALE (Saves)
12.2018 - 06.2019
Retail Sales Associate
Walmart
07.2016 - 10.2017
Caregiving
In Home Care Giver
01.2015 - 01.2017
None - Business Administration
Santa Rosa Junior College
Some college -
Littlerock High School