Mary Moore
Brooklyn
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Access Service Representative
New York Presbyterian/ Brooklyn Methodist Hospital
Brooklyn
02.2023 - 03.2026
- Providing patients and visitors with unparalleled customer service.
- Supervising staff in the absence of management in all areas as needed. Trained new staff on access protocols and service standards.
- Overseeing the registration process to ensure patients are registered courteously, confidentially, efficiently, accurately.
- Interview patients or representatives for financial and demographic data and accurately input information into the Hospital's ADT/EHR & EPIC computer systems.
- Provided information about clinic policies and procedures as well as answered general questions from patients.
- Provided support during peak hours when needed including weekends and holidays.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Coordinated communication between patients and healthcare providers daily.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Supported emergency department, Labor and Delivery, visitor management registration during peak times, ensuring rapid patient processing.
- Assisted with scheduling appointments, registering new patients, and providing updates to existing patient records.
Security Officer
New York Presbyterian/ Brooklyn Methodist Hospital
Brooklyn
05.2020 - 02.2023
- Assist nurses by utilizing CPI (Crisis Prevention Intervention) restraining techniques on uncooperative patients receiving medication and who are acting unruly.
- Maintain vigilant account of all personnel and patients.
- Escort unauthorized personnel to pick up the expired individuals at the morgue.
- Collaborated with law enforcement and emergency services during critical situations.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
Transit Outreach Specialist
BRC/ Bowery Residents Committee
New York
04.2019 - 04.2020
- Provide comprehensive Case Management services to identify chronic individuals.
- Recognize the signs and symptoms of mental health and substance abuse issues and gain knowledge of all services.
- Responsible for providing direct outreach, escort, and referral services for all homeless individuals encountered in the field during shift.
- Access to CARES, AWARDS and Street smarts data systems.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Tracked data using spreadsheets to record pledges, phone calls, and canvassing.
- Automated document flow, accurately recording, transcribing and maintaining confidential client information into database and applicant tracking system.
- Maintained detailed records of client interactions and service referrals for accurate reporting.
Education
Associate of occupational Studies Degree - Pharmacy Technology
ASA College
Skills
- MS Office
- Word
- Excel
- PowerPoint
- Access
- Typing
- HIPAA compliance
- Patient registration
- Crisis intervention
- Staff supervision
- Strong interpersonal skills
- Medical terminology
- Hyperspace/EPIC
Certification
- HIPPA
- CPR/AED
- Security Guard Training 8hr. & 16hr. Certificates
- Mental Health First Aid certified
- New York State Guard License
- New York State Driver's License
- F01
- F04
- F80
- CPI (Crisis Prevention Intervention) Certified
Timeline
Access Service Representative
New York Presbyterian/ Brooklyn Methodist Hospital
02.2023 - 03.2026
Security Officer
New York Presbyterian/ Brooklyn Methodist Hospital
05.2020 - 02.2023
Transit Outreach Specialist
BRC/ Bowery Residents Committee
04.2019 - 04.2020
Associate of occupational Studies Degree - Pharmacy Technology
ASA College