Mary Morgan
Bedford,NH
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Account Manager/New Business Development Manager
Crane Stationery
10.2018 - 02.2024
- Built diverse and consistent sales portfolio for both National accounts and International Accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed, maintained and utilized diverse client base.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Successfully resolved escalated issues, preventing potential loss of valuable clients and revenue, while maintaining positive relationships with all parties involved.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Assistant Manager
Kate Spade
02.2018 - 09.2018
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Key Holder
Talbots Outlet
01.2011 - 02.2018
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Emma Willard School
Troy, NYBachelor of Arts - Communications
Marymount College/Fordham University
Tarrytown, NYSkills
- Territory Management
- Business Development
- Customer Relationship Management (CRM)
- Client Relationship Management
- New account creation
- Customer Relationships
- Customer Service
Timeline
Account Manager/New Business Development Manager
Crane Stationery
10.2018 - 02.2024
Assistant Manager
Kate Spade
02.2018 - 09.2018
Key Holder
Talbots Outlet
01.2011 - 02.2018
Emma Willard School
Bachelor of Arts - Communications
Marymount College/Fordham University