Mary Moseley
Wood River Health
North Stonington,CT
1
Language
1
Certification
12
years of professional experience
Dedicated Registered Medical Assistant experienced in immunization administration, laboratory specimen collection, and HIPAA compliance. Enhanced patient care and clinic efficiency through a proactive work ethic and strong collaboration with team members. Committed to ongoing professional development and pursuing further education in nursing.
Work History
Registered Medical Assistant
3 Years 10 Months- Assisted healthcare providers with examinations and patient procedures to enhance care delivery.
- Administered patient intake processes and collected vital signs efficiently.
- Maintained accurate electronic health records to ensure compliance and data integrity.
- Managed appointment scheduling, optimizing clinic workflow and reducing wait times.
- Initiated and completed prior authorizations for medication and diagnostic imaging
- Trained new employees
- Collaborated with other departments such as Behavioral Health and Community Resources to assist in sufficient care
- Performed electrocardiograms
- Performed point of care testing ie A1C, urinalysis, strep, influenza, covid, RSV, and urine drug screenings
- administered immunizations
- reviewed charts ahead of time in order to know what each person was due for at time of visit
- I spent 2 years working exclusively with our Express Care provider for same day urgent visits and 2 years working with Primary Care Providers
Medical Assistant
3 Years 8 Months- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Educated patients on treatment plans, medications, and preventive care measures effectively.
- Administered patient vital signs and documented medical histories in electronic health records.
- Administered immunizations and performed in-office testing
- I was cross-trained and worked primarily as clinical medical assistant but also worked at the front desk as administrative medical assistant.
- Answered incoming phone calls and dispersed information appropriately
Customer Service Manager
12 Years 4 Months- Developed and implemented customer service training programs to enhance team performance.
- Collaborated with cross-functional teams to streamline communication and resolve issues efficiently.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reported to work 2 hours prior to open to set up cases and organize stock for the day
Education
Certificate of Medical Assistant Studies - Medical Assisting
Registered Medical Assistant Certification
Skills
Immunization administration
Performing electrocardiograms
Venipuncture
Laboratory specimen collection
Vital signs measurement i.e. manual blood pressures
HT/WT
Medical terminology
Chart updates and screenings
Obtaining records
HIPAA compliance
Sterile technique
Simple dressings
CPR
Certification
- RMA - Registered Medical Assistant
- BLS certified
Languages
English
Timeline
Registered Medical Assistant
Wood River Health
11.2022 - CurrentRead More
Medical Assistant
Coastal Medical
01.2017 - 09.2020Read More
Customer Service Manager
Seawell Seafood, Inc.
05.2014 - 2016Read More
American Medical Technologists
Registered Medical Assistant Certification
Read More
Lincoln Technical Institute
Certificate of Medical Assistant Studies from Medical Assisting
Read More