Mary Mozinski
Kansas City,MT
Summary
Dynamic Systems Analyst with over 17 years of experience in the payment processing industry. Excelling in enhancing commercial card products, and implementing innovative payment solutions. Proven analytical skills and a talent for identifying customer needs drive successful project outcomes. Adept at managing multiple initiatives while ensuring high customer satisfaction and system reliability.
Overview
22
22
years of professional experience
Work History
Systems Analyst III
Commerce Bank
Kansas City
11.2019 - Current
- Inventory management for debit, consumer, and commercial card products.
- Implemented multiple enhancements for commercial cards, such as contactless payments, fleet enhancements, and mobile wallet integration.
- Responsible for the planning and execution of annual user access audits for multiple systems
- Designed documentation for system procedures and user manuals for clarity.
- Developed test plans to ensure system reliability before deployment phases.
- Provided support for end users in troubleshooting system issues.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
Business Analyst II
Commerce Bank
Kansas City
01.2016 - 01.2019
- Lead phone and WebEx meetings with clients during project implementations.
- Provide clients with consultative services, research, and recommendations for the implementation of payment systems products and services.
- Communicate customer issues and questions, project updates, and system problems to technical and non-technical individuals.
- Identify and document business and testing requirements for defined projects; translate requirements into specifications for technical project members.
- Collaborate and coordinate problem-solving efforts between clients, IT, and third-party vendors.
- Provide software support, investigation, and analysis of internal and external customer problems.
- Providing day-to-day support for the full Commercial Card portfolio, with strong troubleshooting and problem-solving skills.
Account Manager
Commerce Bank
01.2010 - 01.2016
- Portfolio of 200+ accounts.
- Provide software support
- Monitor customer revenue share
- Contract and term updates.
- Assist clients with determining and implementing the best solution for their business needs.
Customer Support Representative
Commerce Bank
Kansas City
01.2008 - 01.2010
Slot Club Guest Service Manager
Isle of Capri Casino Kansas City Mo
Kansas City
01.2007 - 01.2008
Slot Club Guest Service Supervisor
Isle of Capri Casino Kansas City Mo
Kansas City
01.2003 - 01.2007
Education
Bachelor's - Business Administration, Business Leadership, Finance
Baker University
01-2020
Certification - Account Payable Solution Consultant
Institute of Finance and Management
Management Skills for Secretaries and Administrative Assistants and Support Staff
Fred Pryor Seminars
Leadership and Supervisory Skills for Women
Rockhurst University
Skills
- Over 17 years of TSYS TS2 experience (inventory and collateral management, card mailers, cardholder agreements, disclosure groups, rewards programs, statement design, decision hierarchy, etc)
- Strong analytical skills
- Talent for identifying customer needs
- Extensive understanding of Commercial and Small Business Credit Card Products
- Proficient with Microsoft Office
- Experience leading card product projects, working closely with internal and external customers
- Skilled at balancing multiple projects and tasks
References
References available upon request.
Timeline
Systems Analyst III
Commerce Bank
11.2019 - Current
Business Analyst II
Commerce Bank
01.2016 - 01.2019
Account Manager
Commerce Bank
01.2010 - 01.2016
Customer Support Representative
Commerce Bank
01.2008 - 01.2010
Slot Club Guest Service Manager
Isle of Capri Casino Kansas City Mo
01.2007 - 01.2008
Slot Club Guest Service Supervisor
Isle of Capri Casino Kansas City Mo
01.2003 - 01.2007
Bachelor's - Business Administration, Business Leadership, Finance
Baker University
Certification - Account Payable Solution Consultant
Institute of Finance and Management
Management Skills for Secretaries and Administrative Assistants and Support Staff
Fred Pryor Seminars
Leadership and Supervisory Skills for Women
Rockhurst University
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