Mary Novak
Mount Pleasant,South Carolina
Summary
Dynamic professional with a proven track record at Bank of America, excelling in customer service and relationship management. Skilled in financial analysis and sales strategies has consistently enhanced client experiences and driven sales growth. Strong commitment to compliance and effective team collaboration.
Overview
13
13
years of professional experience
Work History
Relationship Banker
Bank of America
Mt Pleasant, South Carolina
06.2021 - Current
- Built long-term relationships with customers by providing personalized service and support.
- Help clients reach their financial life goals.
- Maintain financial center flow by assisting with walk-ins and scheduling appointments.
- Flexibility to also complete teller transactions when needed.
- Educated customers about the process and requirements for notarization.
Customer Service representative
Bank of America
Mt Pleasant, South Carolina
04.2020 - 06.2020
- Promote clients meeting with bankers to better determine their current needs and priorities by actively engaging with clients during teller transactions and dispositioning offers.
- Foster a positive client experience through adherence to bank policy and accuracy during transactions.
- Support my team goals by focusing on and executing current initiatives.
Sales Representative
Target
Mount Pleasant, South Carolina
02.2019 - 05.2020
- Dedicated to one area in the store and responsible for customer experience throughout the store
- Responsible for sales, clean up, inventory, pricing, and stage setup/ displays for my area
- Raised sales for my area over 50% from last year
Title Clerk
Starling Chevrolet (Mount Pleasant Chevrolet)
Mount Pleasant, South Carolina
08.2018 - 02.2019
- Assisted the office converting to a new system and sustained productivity by training staff on technical changes
- Worked with management to build and train new hires and internal personnel
- Maintained customer satisfaction with prompt processing of all DMV paperwork for all sales
- Ensured accessibility to information by managing titles and paperwork from all vehicle transactions
Receptionist
Starling Chevrolet (Mount Pleasant Chevrolet)
Mount Pleasant, South Carolina
03.2018 - 08.2018
- Guiding customers to desired destinations by answering any questions they have regarding sales, service, and registration of their vehicles.
- Improved work environment for sales, management, and accounting office by organizing and minimizing any tasks they may have
- Assisting in hiring process for various positions by screening resumes and arranging interviews for management
Title Clerk
Charleston Nissan
Charleston, South Carolina
05.2017 - 03.2018
- Maintained an efficient office through timely processing of DMV related paperwork for all vehicle transactions requiring registration in and out of state
- Improved client relations through coordinated communication between the customers, banks and DMV regarding liens on vehicles
- Improved the client experience by keeping customers organized regarding titling and tags
Receptionist
Charleston Nissan
Charleston, South Carolina
06.2016 - 05.2017
- Boosted sales and customer experience by prioritizing tasks in the most productive way
- Increased sales efficiency by directing customers over the phone and in person
Multi-Channel Sales Associate
Best Buy
Charleston, South Carolina
10.2015 - 06.2016
- Increased sales revenue by imitating and closing sales in person, over the phone and online
- Maintain a positive shopping environment by analyzing/resolving customer issues and concerns
Customer Service Representative
Best Buy
Charleston, South Carolina
01.2012 - 10.2015
- Maximize the customer experience by efficiently processing Returns & Exchanges
- Maintain workplace integrity by reinforcing Company Policy
Education
Mt. San Antonio College
Walnut, CASkills
- Customer service
- Financial analysis
- Relationship management
- Sales strategies
- Teller transactions
- Compliance regulations
- Team collaboration
Timeline
Relationship Banker
Bank of America
06.2021 - Current
Customer Service representative
Bank of America
04.2020 - 06.2020
Sales Representative
Target
02.2019 - 05.2020
Title Clerk
Starling Chevrolet (Mount Pleasant Chevrolet)
08.2018 - 02.2019
Receptionist
Starling Chevrolet (Mount Pleasant Chevrolet)
03.2018 - 08.2018
Title Clerk
Charleston Nissan
05.2017 - 03.2018
Receptionist
Charleston Nissan
06.2016 - 05.2017
Multi-Channel Sales Associate
Best Buy
10.2015 - 06.2016
Customer Service Representative
Best Buy
01.2012 - 10.2015
Mt. San Antonio College
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