Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Nygard

Mountlake Terrace

Summary

I believe I am a valuable asset to your training team.

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to teach, learn and take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Seller/Ticket Taker, Traffic Attendant, Monitor

WSDOT Ferries Division
05.2018 - Current


  • Provided excellent customer service by selling tickets and addressing inquiries
  • Perform daily cash out and cash drop
  • Guided patrons by providing directions and assistance
  • Directed traffic both on and off of the vessels
  • Managed a hydraulic bridge and apron to affix the apron onto the boat. Both on the car deck and the overhead
  • Transmitted and documented vessel statistics via radio communication and written documents
  • Greeted customers with a smile and provided friendly, knowledgeable service.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Thoroughly maintained cleanliness by emptying garbage, sweeping, mopping floors and sanitizing toilets.
  • Maintained a clean work environment by hosing off the bird droppings surrounding the terminal building once weekly
  • Performed security sweeps after every vessel departed and security patrols every 4 hours to ensure compliance with safety and security protocols
  • Captured and detailed reports including transfer span on the bridge once weekly as well as daily checklist/maintenance of the Bull.
  • Processed payments and issued tickets
  • Demonstrated respect, friendliness and willingness to help wherever needed.



Business Owner/Wedding Caterer

Self-employed
02.2008 - 12.2020
  • Cooked for large groups of people and managing various types of food for large events.
  • I instructed staff, training them in catering skills
  • Created invoices and catering menus based upon client specifications, event type, dietary needs, and budget.
  • Ordered/shopped for food items and supplies needed to fulfill catering jobs.
  • Crafted exciting catering options for clients.
  • Oversaw food preparation and monitored safety protocols.
  • Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations regarding their event.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Effectively managed time and resources by arriving early to set up, serve, then clean up.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Had 5 star reviews on yelp

Education

High School Diploma -

Bothell Senior High School/Everett High School
Bothell, WA. /Everett, WA.
06.1980

Skills

  • Professional Networking
  • Customer Engagement
  • Excellent communication skills both verbal and written
  • Self Motivated with strong sense of personal responsibility
  • Demonstrated proficiency in terminal operations, encompassing EFS, Revenue Control, Terminal Attendants/Traffic Positions
  • Comprehensive familiarity with Safety Management System Policies and Procedures
  • Proficient in relocating arranging and dismantling training equipment across different sites

Timeline

Seller/Ticket Taker, Traffic Attendant, Monitor

WSDOT Ferries Division
05.2018 - Current

Business Owner/Wedding Caterer

Self-employed
02.2008 - 12.2020

High School Diploma -

Bothell Senior High School/Everett High School

Similar Profiles

CREATE PROFILE
Mary Nygard