Mary Nygard
Mountlake Terrace
Summary
I believe I am a valuable asset to your training team.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to teach, learn and take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Seller/Ticket Taker, Traffic Attendant, Monitor
WSDOT Ferries Division
2901 2nd Avenue Seattle, WA 98121
05.2018 - Current
- Provided excellent customer service by selling tickets and addressing inquiries
- Perform daily cash out and cash drop
- Guided patrons by providing directions and assistance
- Directed traffic both on and off of the vessels
- Managed a hydraulic bridge and apron to affix the apron onto the boat. Both on the car deck and the overhead
- Transmitted and documented vessel statistics via radio communication and written documents
- Greeted customers with a smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Thoroughly maintained cleanliness by emptying garbage, sweeping, mopping floors and sanitizing toilets.
- Maintained a clean work environment by hosing off the bird droppings surrounding the terminal building once weekly
- Performed security sweeps after every vessel departed and security patrols every 4 hours to ensure compliance with safety and security protocols
- Captured and detailed reports including transfer span on the bridge once weekly as well as daily checklist/maintenance of the Bull.
- Processed payments and issued tickets
- Demonstrated respect, friendliness and willingness to help wherever needed.
Business Owner/Wedding Caterer
Self-employed
Numerous Diverse Locations
02.2008 - 12.2020
- Cooked for large groups of people and managing various types of food for large events.
- I instructed staff, training them in catering skills
- Created invoices and catering menus based upon client specifications, event type, dietary needs, and budget.
- Ordered/shopped for food items and supplies needed to fulfill catering jobs.
- Crafted exciting catering options for clients.
- Oversaw food preparation and monitored safety protocols.
- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations regarding their event.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Effectively managed time and resources by arriving early to set up, serve, then clean up.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Had 5 star reviews on yelp
Education
High School Diploma -
Bothell Senior High School/Everett High School
Bothell, WA. /Everett, WA.06.1980
Skills
- Professional Networking
- Customer Engagement
- Excellent communication skills both verbal and written
- Self Motivated with strong sense of personal responsibility
- Demonstrated proficiency in terminal operations, encompassing EFS, Revenue Control, Terminal Attendants/Traffic Positions
- Comprehensive familiarity with Safety Management System Policies and Procedures
- Proficient in relocating arranging and dismantling training equipment across different sites
Timeline
Seller/Ticket Taker, Traffic Attendant, Monitor
WSDOT Ferries Division
05.2018 - Current
Business Owner/Wedding Caterer
Self-employed
02.2008 - 12.2020
High School Diploma -
Bothell Senior High School/Everett High School