Mary ogungbure
Fresno,TX
Summary
Results-driven professional with 15 years of experience in customer service and banking operations. Proven expertise in supervising teams, managing customer transactions, and developing innovative banking products. Seeking a managerial or administrative position to leverage strong leadership, organizational skills, and a commitment to operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Affiliate Marketing
Remote Jobs
01.2023 - Current
- Develop and implement affiliate marketing strategies to promote a diverse range of products online
- Analyze performance metrics to optimize campaigns and enhance revenue generation
Customer Service Representative
Bank of America
10.2015 - 01.2020
- Managed customer transactions, including processing deposits, disbursing cash, and opening new accounts, while ensuring compliance with banking regulations
- Resolved customer inquiries and investigated fee discrepancies, enhancing customer satisfaction through effective communication and problem-solving skills
Cash Officer
Fidelity Bank Plc
05.2014 - 10.2014
- Managed daily cash vaulting operations, ensuring all tellers were adequately funded for transactions while maintaining compliance with bank policies
- Supervised teller activities, fostering a culture of adherence to established banking procedures and enhancing overall operational efficiency
Customer Service Group
Fidelity Bank Plc
01.2009 - 04.2014
- Reviewed customer account opening packages and ensured compliance with bank policies during the account opening process
- Provided clients with investment information and tailored advice to meet their financial needs
- Closed accounts in accordance with established customer mandates, maintaining adherence to regulatory requirements
Fund Transfer/Clearing
Fidelity Bank Plc
08.2008 - 12.2008
- Processed branch inward and outward clearing cheques, ensuring accurate confirmations and adherence to timelines for caution notices to other banks
- Ensured timely execution of cheque processing, contributing to operational efficiency and effective communication with banking partners
E-Banking (Product Development)
Fidelity Bank Plc
01.2008 - 07.2008
- Led the development of mobile and SMS banking solutions, enhancing the bank's competitive positioning in the e-banking sector
- Collaborated with cross-functional teams to create training manuals and promotional materials, increasing awareness of e-products among staff and customers
Credit and Marketing
Fidelity Bank Plc
10.2007 - 12.2007
- Prospected for new customers, significantly enhancing the branch's liabilities and contributing to overall income growth
- Managed client relationships to ensure comprehensive service delivery and satisfaction, while effectively marketing bank products and services
Transaction Support Division
Fidelity Bank Plc
04.2007 - 09.2007
- Processed inward and outward clearing cheques and managed internal funds transfers, ensuring timely and accurate transactions for clients
- Facilitated revenue payments on behalf of multiple government and utility companies, including PHCN and Water Corporation, enhancing operational efficiency
Nysc
Ofu LGA Secretariat, Kogi State, Nigeria
03.2006 - 02.2007
- Assisted in the implementation of community development projects and programs, collaborating with local stakeholders to enhance service delivery and promote sustainable practices within the Ofu Local Government Area
Promotion of Business Activities
New Energy Service Company Limited
01.2004 - 01.2005
- Developed and managed relationships with banks and oil and gas companies, facilitating contract procurement and construction processes
- Enhanced business activity through strategic partnerships and effective communication across various stakeholders in the sector
Education
MBA - General Management
Houston Christian University
Houston, Texas01.2024
Certificate - Desktop Applications, Excel, Word, Tableau, PowerPoint
National Institute of Information Technology (NIIT)
01.2006
B.Sc. (Ed) - Economics
Lagos State University Ojo
01.2004
S.S.C.E Certificate -
C.M.S Girls Grammar Akoka
01.1998
Primary School Certificate -
Bishop Crowther Memorial Primary
01.1991
Skills
- Customer Care
- Banking Operations
- Product Management
- Fund Transfer
- Clearing Checks
- Customer Service
- Cash Handling
- Team Management
- Training and Development
- Marketing
- Data Entry
- Analysis
- Reporting
- Software Applications
- E-Banking
- Relationship Management
- Business Development
- Account Management
- Investment Advisory
- Customer Relations
- Communication
- Detail-Oriented
- Interpersonal Skills
- Teamwork
- Fast Learner
- Adaptability
- Problem-Solving
- Self-Motivated
- Goal-Oriented
- Organizational Skills
- Time Management
- Leadership
- Affiliate marketing management
Certification
- International Honor Society in Business, Delta Mu Delta
- Anti-Money Laundering/Combating the Financing of Terrorism, Data Professionals and ACAMS
Affiliations
- Affiliations marketing refers to a collaborative marketing strategy where a business partner with affiliates (individuals or organizations) to promote its products or services. These affiliates earn a commission or benefit for each sale, lead, or action generated through their marketing efforts and operates on performance-based results.
Languages
English
Interests
- Physical Fitness and Wellness "My commitment to fitness has positively influenced my work It has improved my time management skills, as I have to balance training with other responsibilities, and it helps me maintain a high level of energy and productivity throughout the day"
International Honor Society in Business
Established in 1913, Delta Mu Delta (DMD) is an international honor society for business administration that honors students in recognized schools for their outstanding academic performance. Members can access exclusive scholarships and leadership development programs, but they must have a minimum GPA of 20% and be in the top 20% of their class. With chapters all throughout the world, DMD promotes academic conferences, professional development activities, and community service initiatives. Membership is a demonstration of dedication to professional development, service, and scholarship.
Timeline
Affiliate Marketing
Remote Jobs
01.2023 - Current
Customer Service Representative
Bank of America
10.2015 - 01.2020
Cash Officer
Fidelity Bank Plc
05.2014 - 10.2014
Customer Service Group
Fidelity Bank Plc
01.2009 - 04.2014
Fund Transfer/Clearing
Fidelity Bank Plc
08.2008 - 12.2008
E-Banking (Product Development)
Fidelity Bank Plc
01.2008 - 07.2008
Credit and Marketing
Fidelity Bank Plc
10.2007 - 12.2007
Transaction Support Division
Fidelity Bank Plc
04.2007 - 09.2007
Nysc
Ofu LGA Secretariat, Kogi State, Nigeria
03.2006 - 02.2007
Promotion of Business Activities
New Energy Service Company Limited
01.2004 - 01.2005
Certificate - Desktop Applications, Excel, Word, Tableau, PowerPoint
National Institute of Information Technology (NIIT)
B.Sc. (Ed) - Economics
Lagos State University Ojo
S.S.C.E Certificate -
C.M.S Girls Grammar Akoka
Primary School Certificate -
Bishop Crowther Memorial Primary
MBA - General Management
Houston Christian University
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