Mary Ohler
Saint Augustine,FL
Summary
At Dr. Bradley Cherry, I streamlined insurance verification and billing, enhancing patient-provider financial interactions. Expert in customer service and accounts reconciliation, I ensured HIPAA compliance and improved scheduling efficiency. My problem-solving prowess and effective communication fostered a welcoming and efficient front desk environment.
Overview
17
17
years of professional experience
Work History
Front Desk Manager/Preauthorization Specialist
Dr Bradley Cherry
05.2008 - Current
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Obtained prior authorization and precertification for outpatient procedures.
Education
High School Diploma -
La Plata High School
La Plata, MD06-1985
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Oral and written communications
- Accounts reconciliation
- Issue resolution
Timeline
Front Desk Manager/Preauthorization Specialist
Dr Bradley Cherry
05.2008 - Current
High School Diploma -
La Plata High School
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