MARY ORTIZ
Colorado Springs,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dependable Server/Bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Metal Products LLC
Colorado Springs, CO
02.2022 - Current
- Working on a computer, Sending invoices, Receiving payments and recording them in our system.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Talking on the phone with our customers, Calling out customers to receive payments or to make payments, End of the month billing with statements to each of our customers
Server/Bartender
3 Margaritas
Colorado Springs, CO
01.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
IHOP
Colorado Springs, CO
06.2020 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
License - Cosmetology Education
Paul Mitchell The School - Colorado Springs
Colorado Springs, CO11.2024
License - Cosmetology Education
International Salon And Spa Academy
Colorado Springs, CO06.2022
High School Diploma -
Palmer High School
Colorado Springs, CO05.2021
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Exceptional customer service
- Strong Work Ethic
- Cash Handling
- Guest Engagement
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Metal Products LLC
02.2022 - Current
Server/Bartender
3 Margaritas
01.2022 - Current
Server
IHOP
06.2020 - 02.2022
License - Cosmetology Education
Paul Mitchell The School - Colorado Springs
License - Cosmetology Education
International Salon And Spa Academy
High School Diploma -
Palmer High School