Mary Parker
Colorado Springs
Summary
Results-driven Assistant Store Manager experienced in retail operations and team building. Skilled in inventory management, customer complaint resolution, and implementing process improvements. Aiming to leverage expertise to enhance customer experiences and drive sales growth.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Big R
Peyton, CO
02.2023 - Current
- Supervised daily operations, ensuring staff adherence to company policies and procedures.
- Trained and mentored new employees on customer service best practices and product knowledge.
- Coordinated inventory management processes, optimizing stock levels and minimizing discrepancies.
- Implemented promotional displays, enhancing product visibility and driving sales performance.
- Resolved customer complaints effectively, fostering a positive shopping experience and brand loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Shift Manager
Boonzaaijer's Dutch Bakery
Colorado Springs, CO
08.2023 - 12.2023
- Supervised daily operations to ensure efficient workflow and adherence to bakery standards.
- Trained and mentored team members on best practices in food safety and customer service.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced product quality and reduced waste.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Head Cashier
Home Depot
Colorado Springs, CO
06.2017 - 01.2019
- Supervised daily cash operations, ensuring accuracy in transactions and compliance with company policies.
- Trained and mentored new cashiers, fostering a collaborative team environment and enhancing service quality.
- Implemented process improvements that reduced transaction times and increased customer satisfaction ratings.
- Managed cash register functions, including balancing drawers and reconciling discrepancies at end of shifts.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Aircraft Mechanic
US Army
09.2010 - 03.2014
- Performed routine inspections and maintenance on aircraft systems to ensure operational readiness.
- Diagnosed mechanical issues using specialized tools and equipment, enhancing repair accuracy.
- Collaborated with team members to execute complex repairs under tight deadlines, ensuring mission success.
- Streamlined maintenance processes, reducing turnaround times for aircraft servicing and repairs.
Education
High School Diploma -
Effingham County High
Springfield, GASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
Timeline
Shift Manager
Boonzaaijer's Dutch Bakery
08.2023 - 12.2023
Assistant Store Manager
Big R
02.2023 - Current
Head Cashier
Home Depot
06.2017 - 01.2019
Aircraft Mechanic
US Army
09.2010 - 03.2014
High School Diploma -
Effingham County High