Mary Parsons
Elgin,OK
Summary
Compassionate Child Support Officer dedicated to locating parents and determining amount of support owed. Adept at conducting interviews, explaining case strategies and searching for missing parents. In-depth knowledge of child support laws and practices in Oklahoma. Persistent Child Support Officer looking to tackle new responsibilities and build upon skills. A positive attitude with strong analytical skills to assist child support attorneys in preparing cases for winning child support. Familiarity with the functions of family court and the legal process.
Overview
40
40
years of professional experience
Work History
Child Support Enforcement Specialist
Great Plains Improvement Foundation
09.2013 - Current
- Explained policies, procedures and instructions to parents.
- Performed case management tasks to enforce court-ordered child support obligations.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Located parents for gaining child support and prepared records of payments.
- Calculated child support obligations and debts to initiate collection actions.
- Monitored cases for support order compliance and made adjustments.
- Calculated child support obligations and debts.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Provided genetic testing to determine paternity needs.
- Performed skip tracing activities to locate absent parents and assets.
- Used FIDM and OMES to manage and update electronic case files.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Deputy Court Clerk
Comanche County Court Clerks Office
05.1984 - 01.2000
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Drafted professional court correspondence to facilitate legal proceedings.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Collected court fees and fines and recorded amounts collected in OSCN
- Provided assistance to attorneys and court personnel in courtroom
- Prepared court orders and judgments for signature.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Contributed to preparation of jury instructions, verdicts and jury forms to support court proceedings.
- Performed routine data entry or document management.
- Researched information in municipal archives upon request of public officials or private citizens.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Issued public notification of official activities or meetings.
- Created documents with applicant information and verified data against OSCN database information.
Education
High School Diploma -
Davis High School
Davis, OK05.1975
Skills
- Conflict resolution between parties
- Excellent communication
- Attentive
- Work well with several teams
- Dependable
Timeline
Child Support Enforcement Specialist
Great Plains Improvement Foundation
09.2013 - Current
Deputy Court Clerk
Comanche County Court Clerks Office
05.1984 - 01.2000
High School Diploma -
Davis High School
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