Mary Pauley
Thomasville,GA
Summary
Dynamic professional with a proven track record at Ulta Salon and Cosmetics, excelling in customer engagement and team development. Recognized for driving sales through effective marketing strategies and fostering collaboration. Adept in product knowledge and goal setting, consistently achieving sales targets while enhancing customer satisfaction.
Professional counter management expert skilled in driving sales, enhancing customer experiences, and optimizing inventory management. Strong focus on team collaboration and adaptability to evolving demands, ensuring smooth operations and consistent results. Proven leadership in training staff, resolving customer issues, and implementing strategic initiatives. Reliable, results-driven, and prepared to elevate store performance.
Overview
9
9
years of professional experience
Work History
Clinique Counter Manager
Belk Department Store
09.2022 - 02.2025
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Organized sale events and created eye-catching product displays to attract customers to clinique counter.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Waitress Trainer
Lazzos Brewery
08.2019 - 05.2022
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Prestige Sales Manager
Ulta Salon and Cosmetics
04.2016 - 02.2019
- Increased overall sales revenue by implementing effective marketing strategies and personalized customer interactions.
- Fostered a positive work environment by promoting open communication between colleagues, fostering collaboration towards common goals.
- Conducted regular market research to stay ahead of industry trends and make informed decisions regarding product offerings.
- Assisted in creating promotional materials for advertising campaigns, driving further interest in our products and services among target demographics.
- Established a solid reputation within the industry through networking events, attending trade shows, and building professional partnerships.
- Consistently met or exceeded individual sales goals while also contributing to the success of the entire sales team.
Education
Esthetic - Skincare, Body Treatments, Facials And Waxing
Capitol School of Hair And Esthetics
Omaha, NE04-2004
Skills
- Customer assistance
- Customer engagement
- Food handling
- Inventory counting
- Product knowledge
- Goal setting
- Staff management
- Team Training
- Team development
Timeline
Clinique Counter Manager
Belk Department Store
09.2022 - 02.2025
Waitress Trainer
Lazzos Brewery
08.2019 - 05.2022
Prestige Sales Manager
Ulta Salon and Cosmetics
04.2016 - 02.2019
Esthetic - Skincare, Body Treatments, Facials And Waxing
Capitol School of Hair And Esthetics
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