Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Ann Pennington

Sarcoxie,MO

Summary

Enthusiastic PCA motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 2 years in pharmacy environments. Excellent knowledge of care options, financial impacts and insurance. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

26
26
years of professional experience

Work History

Patient Care Representative

Cigna/Express Scripts
2022.04 - 2024.03
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.

Nutrition Educator

University Of Missouri Extension
1997.12 - 2021.07
  • Improved client nutrition knowledge by conducting engaging and informative workshops on healthy eating habits.
  • Functioned as resource for community, giving presentations on nutrition and demonstrating healthy meal preparation.
  • Facilitated group sessions addressing a wide range of topics related to nutrition and wellness, promoting informed decision-making among participants.
  • Coordinated workshops focused on mindful eating practices, fostering positive attitudes towards food among participants.

Education

No Degree - Nutrition Sciences

University Of Missouri
Columbia MO

Skills

  • Organizational Skills
  • Billing Processes
  • Multitasking ability
  • Patient-focused care
  • Verbal and written communication
  • Patient Education
  • Patient confidentiality
  • Relationship Building

Timeline

Patient Care Representative

Cigna/Express Scripts
2022.04 - 2024.03

Nutrition Educator

University Of Missouri Extension
1997.12 - 2021.07

No Degree - Nutrition Sciences

University Of Missouri
Mary Ann Pennington