Summary
Overview
Work History
Education
Skills
Ministry Experience
Timeline
Generic

Mary Persinger

Upland

Summary

Dynamic professional with extensive experience at Indiana Wesleyan University, excelling in problem-solving and teamwork. Proven track record in enhancing operational efficiency and reducing expenses across student account offices. Skilled in documentation and reporting, with a keen attention to detail that ensures accurate billing and timely account resolution.

Overview

9
9
years of professional experience

Work History

Assistant Director of Student Accounts

Indiana Wesleyan University
10.2023 - Current
  • Oversee the operation of two student account offices-Wesley Seminary and IWU Marion traditional campus.
  • Oversee IWU's 5 private loan funds. Which includes working with our loan servicer, communicate with our collection agencies, process data information for annual reporting, and monthly loan reconciliation.
  • Developed detailed plans based on broad guidance and direction.
  • Tasked with making both offices more efficient and to reduce expenses.

Student Accounts Coordinator

Wesley Seminary
05.2021 - 09.2023
  • Responsible for the in-house collections of past due accounts for students no longer in class.
  • Responsible for invoicing and collection of payments from corporate partners.
  • Responsible for billing maintenance which includes accounts receivable code maintenance, management of billing tables, and maintenance of discounts.
  • Provide clarification and additional information in budget meetings.

Level 3 Account Representative

Indiana Wesleyan University
10.2020 - 05.2021
  • Train new employees in responsibilities. Train co-workers on new processes.
  • Help identify problems with processes and help come up with solutions.
  • Part of team that worked on developing a university standard for communication to students regarding partnership with our book company.
  • Part of team that updated and simplified the university’s documentation for Authorization to Retain Federal Loans.

Senior Student Account Representative

Indiana Wesleyan University
05.2017 - 10.2020
  • Train new employees in responsibilities. Train co-workers on new processes.
  • Help identify problems with processes and help come up with solutions.

Student Account Representative

Indiana Wesleyan University
06.2016 - 05.2017
  • Maintained detailed records of student transactions, enabling accurate reporting and informed decision-making for administrators.
  • Exceeded departmental goals for timely account resolution by prioritizing tasks and maintaining focus on high-impact activities.
  • Ensured accurate billing by diligently reviewing student account information and promptly addressing discrepancies.

Education

MBA - Human Resources

Oklahoma Wesleyan University
Bartlesville, OK
08-2019

Bachelor of Science - Accounting

Taylor University
Upland
05-2015

Skills

  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Documentation and reporting
  • Decision-making
  • MS office
  • Good judgment

Ministry Experience

Treasurer for The Tabernacle 2024-current

Leader of Women's Ministry including monthly Women's Bible Study for The Tabernacle 2024-current

Timeline

Assistant Director of Student Accounts

Indiana Wesleyan University
10.2023 - Current

Student Accounts Coordinator

Wesley Seminary
05.2021 - 09.2023

Level 3 Account Representative

Indiana Wesleyan University
10.2020 - 05.2021

Senior Student Account Representative

Indiana Wesleyan University
05.2017 - 10.2020

Student Account Representative

Indiana Wesleyan University
06.2016 - 05.2017

MBA - Human Resources

Oklahoma Wesleyan University

Bachelor of Science - Accounting

Taylor University

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