Mary Pfeifer
Big Lake,MN
Summary
Customer-focused professional with 8+ years of experience delivering exceptional service in fast-paced, people-oriented environments. Skilled in communication, problem-solving, relationship-building, and handling sensitive situations with patience and professionalism. Experienced in supporting families and children, coordinating schedules, managing administrative tasks, and creating positive customer experiences. Known for staying calm under pressure, responding quickly to customer needs, and providing clear, reliable communication.
Overview
9
9
years of professional experience
Work History
Nanny
Nanny
Monticello, MN
04.2025 - Current
- Provide high-quality service to families by ensuring consistent communication and meeting daily care expectations.
- Manage scheduling, routines, and household needs with strong attention to detail.
- Resolve concerns quickly and professionally to maintain trust and satisfaction.
Nanny
Nanny
Boca Raton, FL
12.2022 - 03.2025
- Built strong, trust-based relationships with families through transparency, reliability, and daily communication.
- Delivered personalized support by understanding individual needs and adapting to changing circumstances.
- Coordinated transportation, activities, and schedules with professionalism and punctuality.
- Managed inventory, organization, and household responsibilities to support smooth daily operations.
- Demonstrated excellent customer service through patience, active listening, and proactive updates.
Executive Director
Big Adventures Academy
Ramsey, MN
04.2021 - 10.2022
- Served as primary point of contact for families, addressing questions, concerns, and feedback.
- Conducted tours, onboarded new families, and maintained ongoing relationships through consistent, clear communication.
- Handled administrative responsibilities including billing, payroll, scheduling, and purchasing.
- Resolved conflicts, supported staff, and ensured all customer interactions reflected professionalism and empathy.
- Managed customer records, maintained confidentiality, and ensured organized documentation.
Lead Teacher & Staff Trainer
New Creations
Maple Grove, MN
10.2018 - 07.2021
- Provided excellent customer service to families by delivering updates, addressing concerns, and building meaningful relationships.
- Trained new staff in communication best practices, customer engagement, and problem-solving.
- Created welcoming, positive environments that supported both children and parents.
- Collaborated with families to meet developmental or behavioral goals, demonstrating empathy and active listening.
Barista
Caribou Coffee
Anoka, MN
12.2016 - 07.2017
- Delivered fast, friendly customer service in a high-volume setting.
- Built rapport with regular customers, contributing to increased return visits.
- Handled payments, processed orders, and maintained accuracy in all transactions.
- Resolved customer concerns promptly and professionally.
Education
Elementary Education
Anoka Ramsey Community College
Coon Rapids, MN05.2020
High School Diploma -
Andover High School
Andover, MN06.2019
Skills
- Customer Service
- Client Relations
- Verbal Communication
- Written Communication
- Problem-Solving
- Conflict Resolution
- Time Management
- Organization
- Patience
- Empathy
- Professionalism
- Rapport Building
- Scheduling
- Administrative Support
- Solutions-Focused Approach
Timeline
Nanny
Nanny
04.2025 - Current
Nanny
Nanny
12.2022 - 03.2025
Executive Director
Big Adventures Academy
04.2021 - 10.2022
Lead Teacher & Staff Trainer
New Creations
10.2018 - 07.2021
Barista
Caribou Coffee
12.2016 - 07.2017
High School Diploma -
Andover High School
Elementary Education
Anoka Ramsey Community College