Mary Pierce
Stevens Point
Summary
I am a dedicated Shift Supervisor with a strong background in supervising daily operations and mentoring staff. Skilled in effective communication and workflow optimization, ensuring adherence to health and safety standards while maintaining exceptional service quality. I am eager to learn a new role and also work on perfecting new and current skills.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Stevens Point
06.2023 - Current
- Developed training program for new baristas, enhancing skills in coffee preparation techniques.
- Supervised daily operations to ensure efficient service and workflow.
- Coordinated team schedules to ensure optimal staffing during peak hours for improved service.
- Managed inventory and ordered supplies, ensuring store readiness and availability.
- Enforced health and safety standards for food handling and customer interaction.
- Communicated job duties, expectations, and policies clearly to employees.
- Performed cash handling duties, including counting money and balancing registers.
- Assigned tasks based on team members' strengths and skills.
Education
Associate of Business Management - Business
Mid-State Technical College
Stevens Point05-2027
Skills
- Inventory management and control
- Sales transaction management
- Staff management
- Workflow optimization
- Operational safety
- Employee training
- Time management strategies
- Task delegation
- Problem-solving abilities
- Customer support
- Customer focus
- Effective communication
- Team leadership
- Policy enforcement
- Stock accuracy maintenance
Timeline
Shift Supervisor
Starbucks
06.2023 - Current
Associate of Business Management - Business
Mid-State Technical College